Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Is there anyone that can help me with a Speco surveillance…

Customer Question
Is there anyone that can...
Is there anyone that can help me with a Speco surveillance DVR model D16VT? I purchased a used unit on Ebay and the seller does not know the ADMIN password. Need help resetting it.
Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
9/20/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 8 months ago
I just purchased a used unit on ebay. I'm trying to set it up.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can you try no password?

It's usually ADMIN and a blank password

Ask Your Own Computer Question
Customer reply replied 8 months ago
Nope, Says incorrect password. I've tried 0000, 1111, 1234, and 4321.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Okay can you give me the serial number please?

Thanks

Kris

Ask Your Own Computer Question
Customer reply replied 8 months ago
It is***********
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Try 0092

Ask Your Own Computer Question
Customer reply replied 8 months ago
Nope. Incorrect password.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK does it have a password ***** on the back I can use this to look it up?

Ask Your Own Computer Question
Customer reply replied 8 months ago
I don't understand. What are you looking for? Where would I find it?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

There should be a sticker on the back with a encrypted password, do you see it?

Should be blue.

Ask Your Own Computer Question
Customer reply replied 8 months ago
No sticker with a code on it. Only thing on it is a white sticker that has model, serial number, and a UPC code (030519010962). Are we sure we're talking about the same model (D16VT8TB)? I've looked at other Speco VT models on ebay and don't see a blue sticker on any of them.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK and I'm assuming you did a factory reset?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Please describe factory reset procedure.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Try user1 and password *****

Ask Your Own Computer Question
Customer reply replied 8 months ago
That got me into user 1. However it says I don't have playback privileges. Say admin has to allow access.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Does it allow you to reset it from there?

Ask Your Own Computer Question
Customer reply replied 8 months ago
No. I tried to restore system defaults but says admin login required.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Is there a reset pin on the back?

Ask Your Own Computer Question
Customer reply replied 8 months ago
No.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

I'm sorry but I don't have any other ideas.

Let me opt out for another expert to cast en eye over.. you will be emailed when they respond.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Ok.
Tech Support Specialist: Robert M., Consultant replied 8 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,394
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

if you can get to the setup config menu there is a reset to factory defaults that might work

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 8 months ago

otherwise i would call speco

1-***-***-****

they should have some sort of answer.

Ask Your Own Computer Question
Customer reply replied 8 months ago
You need admin password ***** restore defaults.
Tech Support Specialist: Robert M., Consultant replied 8 months ago

yeah i was afraid of that.

it is a security device. If it had an easy way to get in without a password ***** would not be very secure.

I think that you may have to contact speco technologies

they make the device and must have some way of dealing with it

1-***-***-****

otherwise you can always file to return it for a refund through ebay. the device is useless if the seller cant get you the admin password

  1. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu.

  2. Select the reason for the return. Depending on the seller's return policy, we may put you in touch with the seller directly.

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 8 months ago

sorry that there does not seem to be much more that i can do

But at least i got you some info for the places that can help or get you a refund

If that is in anyway helpful i would really appreciate if you could take a moment to get me a good rating

that is the only way that i can get any credit from this website and i try to do this for my living

thank you :)

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,997
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello Donald,

I see you have requested an answer from another expert.

What you need to do in this case, if you wish to keep and use the DVR, is either obtain the username and password ***** the previous owner, or file a refund with eBay.

Ask Your Own Computer Question
Was this answer helpful?
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,997
19,997 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I'm talking to someone bout PayPal. I'm current member it
I'm current member it won't let me send money to my friend in the Philippines...why not can help me,i have sent my friend money before using moneygram,, … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,191 satisfied customers
Just unpacked my Kensington Expert Mouse. Having trouble. Do
Just unpacked my Kensington Expert Mouse. Having trouble. … read more
Pete
Pete
Computer Engineer
19,997 satisfied customers
YOU ARE SPELLING MY E MAIL ADDRESS INCORRECTLY. My correct
YOU ARE SPELLING MY E MAIL ADDRESS INCORRECTLY. My correct email address is *****@gmail.com----You have it spelled ******@gmail.com. You left out an o.. will this handle i? … read more
Moses C
Moses C
Bsc
623 satisfied customers
I need to update driver. Sorry all I know is that it is a
I have tried updating but it won't update and I dont have Explorer … read more
Cris
Cris
60 satisfied customers
I think something has changed in Access. Five years ago I
I think something has changed in Access. Five years ago I produced a database we used to track who was coming to our class reunion. Everything went fine until I started to try and figure out the name … read more
Michael
Michael
CEO
Master\u0027s Degree
183 satisfied customers
I have overlapping audio in my car - 2014 Chevrolet Volt.
I have overlapping audio in my car - 2014 Chevrolet Volt. I'm trying to play audio recordings and I'm hearing iTunes or Pandora playing simultaneously. Need to know how to turn off one of the recordin… read more
Pete
Pete
Computer Engineer
19,997 satisfied customers
I forgot my password. Running again 7 on Aspire One Netbook.
I forgot my password. Running again 7 on Aspire One Netbook. Want to factory reset. How? … read more
Moses C
Moses C
Bsc
623 satisfied customers
Have a Inspiron 24 also just bought a lenovo want to join
Hi have a Inspiron 24 also just bought a lenovo want to join the 24 7 help ..lanovo password ***** ***** but i always need help … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Ringer does not work at times. Iphone s. 2 wks
ringer does not work at times JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone s JA: How long has this been going on with your iPhone? What have … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
I don't have a computer,i have my phone,i deleted password.
Second opinion] I don't have a computer,i have my phone,i deleted password … read more
Harry
Harry
1,683 satisfied customers
I got a microsoft computer error message this morning on my
i got a microsoft computer error message this morning on my laptop a full white screen where nothing worked to close out the screen, on it was a number i had to call(###) ###-####which stated that the… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I'm streaming from my laptop but the picture is too big for
I'm streaming from my laptop but the picture is too big for my tv screen when it comes on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I've been hacked on my Facebook account. I'm trying to
I've been hacked on my Facebook account. I'm trying to change my password. I clicked on settings, then account Settings and it goes to a blank screen … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
It will not boot up. Lenovo think pad. Windows 7. It froze.
Then I tried to turn it back on and nothing. How much is the service… read more
Harry
Harry
1,683 satisfied customers
I have (had) Word Perfect 9 on my computer but I have lost
I have (had) Word Perfect 9 on my computer but I have lost (?) its icon. How do I get it back? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Mouse pointer, jumping around. Actually, I dont know,
Mouse pointer, jumping around. JA: What's the brand, model, and Operating System (OS) of your computer? Customer: actually, I dont know, wordsrubbed off bottom. JA: What have you tried so far with you… read more
Pete
Pete
Computer Engineer
19,997 satisfied customers
No its in my xbox iam not allow to purchase anthing. Almost
no its in my xbox iam not allow to purchase anthing … read more
Pete
Pete
Computer Engineer
19,997 satisfied customers
I have no idea what I am paying $13.99 each month for. Apple
I have no idea what I am paying $13.99 each month for … read more
Moses C
Moses C
Bsc
623 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x