Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I want to know if you can help me with windows 10. I have a…

Customer Question
I want to know...

I want to know if you can help me with windows 10.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

I have a Dell Inspiron 15 5000 serries. Windows 10. I've windows 10 on other computers.

Technician's Assistant: Have you installed any updates recently?

My issue is with not finding apps for Zoom and UberConference to allow my camera and mic to work there.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to know if you can help!

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
9/20/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 779
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

You have the programs installed and they are not detecting your Microphone and Camera or is it another issue?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I'm on a dell inspiron 15 5000 series laptop, and I've lost
I'm on a dell inspiron 15 5000 series laptop, and I've lost sound on a sight I was on. How do I get It back, P.S., I'm very new to working with computers. … read more
Moses C
Moses C
Bsc
812 satisfied customers
New laptop, just set it all up. watching Netflix but only
new laptop, just set it all up. watching Netflix but only hear the background sounds not the voices … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a Fujifilm 25mm WIDE 20x zoom camera. I can't get it
I have a Fujifilm 25mm WIDE 20x zoom camera. I can't get it to download the pictures. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Can't login. Cleared saved passwords due to security issue,
Can't login. Cleared saved passwords due to security issue, and now I can't remember the initial login … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
I have an online meeting tomorrow via "Zoom." I do not know
I have an online meeting tomorrow via "Zoom." I do not know how to turn on my camera and microphone. Do you know? I own an ideapad FLEX 4. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,315 satisfied customers
I have been trying to change my password and i go around in
I have been trying to change my password ***** i go around in circles … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My external drive is showing up twice and when I try to save
my external drive is showing up twice and when I try to save something I'm told the disk is full … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My lap top microphone does not work. Windows 10 Dell
Cortana cannot hear me, I cannot record voice at all… read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
After an update to my Dell laptop yesterday, I do not have
After an update to my Dell laptop yesterday, I do not have access to my computer. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
All my WP 8 files are inaccessible on account of Error 38. I
All my WP 8 files are inaccessible on account of Error 38. I need them now. How do I adccess them? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Thanks ... I purchased a new computer recently ... I h ave
Hi Pearl ... thanks ... I purchased a new computer recently ... I h ave technical support from my company however, ()i went from Windows 7 to Windows 10 … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
When I try to type and ampersand - @ the symbol I get is"
When I try to type and ampersand - @ the symbol I get is " and I don't understand why this is happening. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,315 satisfied customers
The left side of my keyboard doesn't work alpha or numeric
The left side of my keyboard doesn't work alpha or numeric and it's a Dell computer … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
My Dell i5559 laptop (I believe it is) keeps disconnecting
My Dell i5559 laptop (I believe it is) keeps disconnecting from the wifi once the power cord is UNplugged from the device. Ive researched online. I facebook messaged the Dell on there. The suggested s… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I upgraded my computer to windows i then lost the cursor
i upgraded my computer to windows i then lost the cursor however its back but now i have lost the sign in password … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
We just bought a new Dell Inspiron computer i5-7200 - when i
Hi we just bought a new Dell Inspiron computer i5-7200 - when i try to set the resolution to the native resolution (1366 x 768) I keep getting a warning message saying ''Your resolution is lower than … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Moved..lost software for Coolpix 5700.I have dell inspiron
moved..lost software for Coolpix 5700.I have dell inspiron 15, 5000 series, windows 10. Hi Pearl, I am Robin … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a logitech pro mic 5000 1. After PC has booted I
I have a logitech pro mic 5000 1. After PC has booted I have to remove bsb plug and replace again - both Mic and camera work ok 2. My Mic and functions ok in Secondlife, however when using skype - Cam… read more
Jacob Mylan
Jacob Mylan
Owner / Engineer
Associate Degree
134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x