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I think I have been hacked. I received a phone call from…

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I think I have...

I think I have been hacked. I received a phone call from people saying they were with Microsoft and gave me my ID number. They then made changes to my laptop. Then they wanted $182 from me to protect my laptop. Can you please advise me what I should do?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

ASUS U38S, The ID number is ***** small to actually read, but I think it is U38S. I have Windows 7, but has been updated.

Technician's Assistant: Have you installed any updates recently?

No. This is a company computer and I am unable to add programs with out the administrator's help.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/20/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Unfortunately, that was a scam.

Can I connect to your computer to fix the issues?

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