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After my computer basically died, it was repaired. Now, all…

Customer Question
After my computer basically...

After my computer basically died, it was repaired. Now, all my Word files are locked. I cannot do anything with them. I have no idea why. I have had this for years, and now, I'm locked out. Help.

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

I have an HP 510-p026

Technician's Assistant: Have you installed any updates recently?

It is always updating most things as usual

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/20/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What do you mean by locked?

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Customer reply replied 8 months ago
the Word files are locked and ask me to take a trial period. I mean locked. I cannot do anything with my files in Word.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Did you have a purchased version of Word previously? It sounds like the program was uninstalled and you never received the purchased version again so it is asking for a trial instead.

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Customer reply replied 8 months ago
frankly. I'd like my money back and find a free way to get help
Customer reply replied 8 months ago
I do not need a bill
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Sure.

You can call our customer service at 1-***-***-****

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Customer reply replied 8 months ago
thank you- I find this way kind of a trick. I do not need monthly support!
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

You can call our customer service at 1-***-***-****

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