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I received a message that my password had expired. I

Customer Question
I received a message...

I received a message that my password ***** expired. I followed the instructions and received a verification that it worked. Now I cannot access outlook mail, etc.

Technician's Assistant: How long has this been an issue?

Just this morning.

Technician's Assistant: Have you installed any updates recently?

Not unless Microsoft did it behind the scenes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a pretty full Microsoft account, Office365, server, etc.

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/20/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,832
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Since you have reset the password, the new password ***** be updated on outlook in order to sync emails

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Have you done this by the way..

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Customer reply replied 11 months ago
but it still does not connect
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

I see...

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Customer reply replied 11 months ago
No!!!
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Can i start a remote session

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

It helps to connect machine and better analyze issue

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Request you to download and run secure remote tool if you are ready..

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Click here to download

Double click file after download

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Are you there (Plz find reply box below)

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 11 months ago

Seems you are offline...

Let me know when you are back...

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