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My computer is fine, I am trying to get to me e-mail and it…

Customer Question
My computer is fine...

My computer is fine, I am trying to get to me e-mail and it will not verify my account it has signed me out. My phone number has change so can't be verified that way...I have no idea when I set up the account it has been years ago and it is not recognizing my password ***** has happened several times and It is frustrating

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Gmail

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My new phone number which by the way is receiving my e-mail is(###) ###-####

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/20/2017
Tech Support Specialist: Jeffrey B,
 replied 11 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,038
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.

My name is***** will be assisting you today.

So to clarify do you have a recovery email adres for your gmail account?

Kind regards,

Jeffrey

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Tech Support Specialist: Jeffrey B,
 replied 11 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 11 months ago
I need my email to recognize me
Tech Support Specialist: Jeffrey B,
 replied 11 months ago

I understand.

Do you want me to remotely connect and solve this together?

Kind regards,

Jeffrey

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Customer reply replied 11 months ago
No, I am not paying 35$ for help with a problem that is not of my making. If you don't have a solution, please credit my account and I will get assistance elsewhere.
Tech Support Specialist: Jeffrey B,
 replied 11 months ago

I understand.

With the security questions from Google, you can also do this with the security question, have you also tried this?

Kind regards,

Jeffrey

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Customer reply replied 11 months ago
I have no idea when I opened this account it's been years ago it says it's not recognizing my email address yet I'm getting email on my phone security question about my phone number I have tried to change my phone number on Google several times and it won't except it so the security questions are working
Tech Support Specialist: Jeffrey B,
 replied 11 months ago

I understand.

Do you want me to remotely connect, free of charge so we can try to solve this together.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 11 months ago
Please do if there is no charge
Customer reply replied 11 months ago
Am I supposed to be doing something?
Tech Support Specialist: Jeffrey B,
 replied 11 months ago

I understand.

Are you on a Windows or MAC computer?

Waiting for your reply,

Kind regards,

Jeffrey

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