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Just created a new email at outlook.com but cant add it to…

Customer Question
Just created a new...

Just created a new email at outlook.com but cant add it to outlook - keeps requesting password

Technician's Assistant: How long has this been an issue?

2 days

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/20/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,266
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Do you remember the password ***** set up for your new email address?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Please stay with me on this page. What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Customer reply replied 11 months ago
i have the password ***** have windows 10 running office 365
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Thank you. Is your new email address still working at the outlook.com website?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 11 months ago
i have just paid $68
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Please ignore that optional service option. Is your new email address still working at the outlook.com website?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 11 months ago
are you still with me
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Yes. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 11 months ago
no i have paid $68 already and not getting any help - this was supposed to be a free trial
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

Please ignore the optional service option. There is no additional charge, so don't worry. I will fix this issue for you; we guarantee our service.

- On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y6vqolap
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/y6vqolap
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

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