Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Have entered new credit card number for auto renewal and now…

Customer Question
Have entered new credit...

Have entered new credit card number for auto renewal and now I cannot access my email account at all.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Xtra.co.nz

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The only thing different was to enter new credit card detailsl

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/20/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 999
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with your email?

Which email service are you having issue with?

How long has this been an issue?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Try to get into my account says it's expired. I auto pay
Try to get into my account says it's expired. I auto pay monthly 5.99 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I wanted to cancel my auto renew last 2 weeks ago. PC Hp et
I wanted to cancel my auto renew last 2 weeks ago. … read more
Moses C
Moses C
Computer Hardware Engineer
999 satisfied customers
I wanted to renew my subscription with m/j iam unable to do
I wanted to renew my subscription with m/j iam unable to do so more than … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
How do I renew my MSN Premium Retail? Windows 10, Windows
All I want to do is renew my MSN Premium Retail and today is the deadline. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I received an email [email protected] that my domain
I received an email [email protected] that my domain registration will be cancelled on March 8 if I don't turn auto-renewal on. When I click on the link for auto renewal, I get this message: You are tr… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
My google account was not renewed because my credit card expired.
My google account was not renewed because my credit card expired. I have put the new credit card number in, but cannot figure how to activate my account now. Help?… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
One of our computers is protected by AVG. We have received
One of our computers is protected by AVG. We have received notice that our protection will expire on July 24, 2012 and that renewal will be charged to the credit card we previously used to pay for thi… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
First I am a senior citizen and did not realize my account
First I am a senior citizen and did not realize my account for auto renewal which credit card I was using and received, "billing information appears to be invalid". It should have come out of my Ameri… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My gmail account extra storage has disappeared and left me
My gmail account extra storage has disappeared and left me with a mailbox that says its full (capacity 7gb). I bought extra storage a long time ago, either 20gb or 80gb so even if I sit here deleting … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am trying to renew my subscription for 2012, and have submitted
I am trying to renew my subscription for 2012, and have submitted 3 different card numbers (as requested) and am being told that they cannot be processed. Unfortunately I do not have the package in wh… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Sir/MadamI cant push thru with my magicjack renewal my
Sir/Madam I can't push thru with my magicjack renewal my subscription number isA92103040178E8F my number is(NNN) NNN-NNNN is always a message such as "merchant decline".… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I have tried for days to renew my account with my new credit
I have tried for days to renew my account with my new credit card info and still receive constant messages to renew. My new account number has been entered but is not going through although it is ente… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I have been notified that my previous credit card has expired
I have been notified that my previous credit card has expired and my Yahoo mail account is overdue for renewal. I cannot access my account without first entering my old card number, which I no longer … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Each time I purchase a subscription with skype, they provide
Each time I purchase a subscription with skype, they provide no way to successfully extend my subscription after the initial subscription period ends. Honestly, this failure in procedure can not be to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi I recently thought I had successfully extended my mobile
Hi I recently thought I had successfully extended my mobile me account but just received a message that said that my account had expired. Can you help? My id [email protected] Bob Heiserman… read more
Omar C
Omar C
Computer Information Systems Analyst
Bachelor\u0027s Degree
246 satisfied customers
I received an email from Hotmail stating that they are unable
I received an email from Hotmail stating that they are unable to renew my account using the credit card number on file. It says to go to billing.microsoft.com. I am unable to access that site. I want … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Am I covered by Mcafee security I have a contact number XXXXXXXXX
Am I covered by Mcafee security ? I have a contact number XXXXXXXXX I am so confused by the difficult proceedure to renew… read more
ahimsa2010
ahimsa2010
Bachelor's Degree
12 satisfied customers
I need help activating MobileMe. I purchased a one-year subs
I need help activating MobileMe. I purchased a one-year subscription in Dec., and am just now trying to install it. I'm having problems. Our computer expert, an IT person, also had the same problems I… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x