Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Don't use my laptop currently, just discovered several

Don't use my laptop...

Don't use my laptop currently, just discovered several hotmail emails in the Outbox UNSENT, ~are my settings entered incorrectly?

Technician's Assistant: How long have you had this issue with your Hotmail account?

Probably 2 wks or more~stupidly haven't noticed that the emails hadn't been sent. Old & not too swoft.:-/

Technician's Assistant: Have you installed any updates recently?

Don't think so just on my iOS 6 ph that the 11 is out today, but haven't installed yet.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No unless U think so

Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/20/2017
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,519
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you tried to send any new emails today just to test it?

Ask Your Own Computer Question
Customer reply replied 9 months ago
that's how I discovered the issue

Okay, and did those emails stall in the sent or outbox as well?

Ask Your Own Computer Question
Customer reply replied 9 months ago
The one I tried to send today is in the outbox where I saw all 7 others. Didn't look in Sent I don't think?

That's okay. What email program are you using?

Ask Your Own Computer Question
Customer reply replied 9 months ago
is all this going to charge me $47 plus $39?!

Did you request Premium Service?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Hotmail, but server is Comcast
Customer reply replied 9 months ago
I did PayPal first cuz it 'went' there but saw the $39 after ~didn't choose avything for THAT, I hope

Okay good. You should only pay what your initial offer was.

Ask Your Own Computer Question

Do you have your hotmail window open now?

Ask Your Own Computer Question
Customer reply replied 9 months ago
OK~but DID think it said $5
Or is that what's refunded? So SO sorry I'm so duncy

Not to worry, it is kind of confusing. The $5 is what they consider a good faith deposit.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Dan, do I just wait for a ph call now?

No as I will assist you here through the chat service. Do you have your hotmail window open now?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Would it help if I opened it on my iPad?

No that probably would make it even more confusing.

Ask Your Own Computer Question
Customer reply replied 9 months ago
do I go through settings to get to where U need me or just click on the email?

Yes please.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Which? Settings or the email icon?

Click on the little icon that looks like a gear.

Ask Your Own Computer Question
Customer reply replied 9 months ago
If I lose U Dan PLEASE CALL

I'll be right here.

Ask Your Own Computer Question
Customer reply replied 9 months ago
after gear I click on Mail?

Yes then down to accounts and click on POP and IMAP

Ask Your Own Computer Question
Customer reply replied 9 months ago
Cripes! Please be patient while I find that

Take your time.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Having a prob finding those~I don't go to iCloud, do I?
Customer reply replied 9 months ago
Dang~is all that stuff found after I click on Settings?
Haven't seen it before ~got to where it said Hotmail is my default acct

Try this. From your browser, go to hotmail.com and login to your account from there. Let me know when you get there.

Ask Your Own Computer Question

Are you on a PC or MAC?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Remember I don't use my PC, I'm on my iPh 6 Plus.
I'm into my email acct now on my phone, it says***@******.*** in the address bar. Sending this on my iPad
Customer reply replied 9 months ago
The inbox etc doesn't look as I remember it looks

Oh wow! My apologies as I misread your question. I will need to find another expert in the MAC category that can assist you. Please be patient while your question is reviewed.

Ask Your Own Computer Question
Customer reply replied 9 months ago
MAC? Is that cuz my phone is a 6Plus? I'm a Windows PC person!
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Which device do you need help with?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Well, I've only used my 6Plus smart phone and my iPad for over 2 yrs. Afraid to open my PC cuz of not keeping up with updates. My email with hotmail has been working fine on both my devices until 2 was ago or so

Okay, so the issue is happening on the iPhone and iPad or just one of them?

Ask Your Own Computer Question
Customer reply replied 9 months ago
That's 2 Wes ago. Have bad arthritis so use one finger to type~very slow.
Issue is on both, but will look on iPad right now

Yes, please let me know if it happens on the iPad too.

Ask Your Own Computer Question
Customer reply replied 9 months ago
WOW~wish U could 'log' into my phone! I can't even get Hotmail to come up~only choices are Comcast, iCloud and Mailboxes. A warning just popped that says:
Cannot get Mail
The user name or password ***** 'comcast' is incorrect and beliw that you click on OK or Settings.
A question I have, Dan. I DO send emails from my iPad now & then so if the Hotmail email doesn't work for an email wouldn't it automatically go to the next one which is Comcast or Cloud?
I can't even find the outbox to see if those emails went out on my iPad. Frankly, guess I've got a royal mess here!

It sounds like Comcast email inbox is the issue and not the Hotmail account.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Hey, didn't notice you're not Dan, Josh til right now. Comcast told me awhile ago it had to be Hotmail to help me cuz that's what I use for email. :-/ Could U verify the correct way to enter the Outlook settings on my devices for email?

The error message that you are seeing on your device is for a Comcast account that you added at some point.

Do you use your Comcast account on your iPhone/iPad?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Just saw on iPad accts that there are 2 Comcast ' accts', for email but one is turned off Is that why I keep getting the warning?

The error message that you are seeing on your device is for a Comcast account that you added at some point.

Do you use your Comcast account on your iPhone/iPad?

Ask Your Own Computer Question
Customer reply replied 9 months ago
looking on iPad & it's IMAP and have the IMAP Hotmail acct too
I think maybe I can get to the same on my phone~will try.
Tell me what to do
Customer reply replied 9 months ago
Crazy~can't get to ANYTHING that says IMAP after I reach Outlook on my ph.
Just wants my email address then under that Description, under that Advanced, I click that and no place for IMAP or POP or anything but a place re' SM/MSM and where to put deleted emails~archive or Delete
Customer reply replied 9 months ago
Can we put the correct Outlook settings in my iPad?

Have you tried deleting all of the accounts on your devices then adding them back?

Ask Your Own Computer Question
Customer reply replied 9 months ago
I would, but don't know if the settings I have in here are wrong or not

We can find out when you add them back -- Please delete them all out and we can start over.

Ask Your Own Computer Question
Customer reply replied 9 months ago
When U say ALL, do U mean iCloud too as well as Outlook and Comcast?

No, you can leave the iCloud account.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Just noticed that under the SMTP Outgoing OUTLOOK acct , where you're supposed to put 'other' SMTP Outgoing settings, they're all grayed out
Ok , shall get rid of those now.

Let me know how it goes

Ask Your Own Computer Question
Customer reply replied 9 months ago
Josh, I'm not too keen on losing all my Notes & data which happens when/if I delete the accts. , but doing it.
Customer reply replied 9 months ago
It's done

Great.

Go into Settings then Mail then Accounts then Add Account

Add back the account now

Ask Your Own Computer Question
Customer reply replied 9 months ago
I lied~ got the iPad done but phone says it'll delete my calendar! I'm going to have to look at the bloody calendar

Let me know when you are finished

Ask Your Own Computer Question
Customer reply replied 9 months ago
OK, Outlook acct is now entered into my phone. What now? Do I have to go to bloody Comcast to get that one?

Do you use Comcast email on your phone?

Ask Your Own Computer Question
Customer reply replied 9 months ago
Haven't been, I just go to My Acct. But don't U need to put in a secondary email or is iCloud 'it'?
You don't need a secondary email
Ask Your Own Computer Question
Customer reply replied 9 months ago
Fine~now, on my iPad when I put the Outlook acct in when it activated it's now in TWO spots (?)
Plus, could U please tell me if I'm supposed to click the S/MIME button to ON.
No, you can leave that off.
Ask Your Own Computer Question
Customer reply replied 9 months ago
Poor Josh, Know U are sick of me , but I'm confused Before all this in my Comcast acct I had oodles of Folders , like my Orders/receipts & other important stuff in other folders. So where would they be now? Do I have to activate etc.a Comcast email acct to access them?

You will need to add the Comcast email account now

Ask Your Own Computer Question
Customer reply replied 9 months ago
Josh, I just got brave & looked on phone AND iPad and the Xfinity/Comcast folders are all still there and even have my 'stuff' inside each one. So what do you think? Can I forget about doing the Comcast email thing or do it to be safe~like if I were to begin writing an email from 'there' and then click to send it, wouldn't it go out via Outlook?

No, you have to set the default one to pick one which that it chooses to send from.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Oh, and I noticed that now iCloud is the default~really don't want it that way do I?
So now are U gonna this old lady to Comcast, bless your heart?

Go into Settings then Mail then scroll down to the bottom

Where it says Default Account -- Make sure it is the account that you want to use

Ask Your Own Computer Question
Customer reply replied 9 months ago
Outlook is only choice other than iCloud.
So is just Outlook enough? Plus, in that case I won't be able to initiate an email from Comcast like I always have done, right?

No, you will need to add the Comcast account back using the same steps that you used for the Outlook account.

Ask Your Own Computer Question
Customer reply replied 9 months ago
I didn't see Xfinity/Comcast listed as a choice~unless you must enter it under 'Other'. I'll go there now. Boy, this whole deal has been nerve wrecking on me..probably not U~well maybe so, U don't often get tech dummies like me I HOPE!

Yes, use the OTHER option and enter your account information

Ask Your Own Computer Question
Customer reply replied 9 months ago
Question? Do I go to ***** or
Add macOS Server Account?
Both devices are iOS

Add Mail Account

Ask Your Own Computer Question
Customer reply replied 9 months ago
Have my iPhone handled~will do iPad in a few.
what's the scoop on the 7 day trial for tech service? Is that what I paid Paypal the $47 for? It whizzed by too fast for me to read about it.
Wonder if U could instruct me how to delete unused empty Folders in the Outlook email?

This is a paid service.

Ask Your Own Computer Question
Customer reply replied 9 months ago
Service for how *****, *****?
Not that U haven't done $47 worth service TONIGHT cuz U certainly have!

This is a one-time service and you can sign up for monthly subscriptions -- I do not have access to any type of payment information as a technician.

Ask Your Own Computer Question
Customer reply replied 9 months ago
are we done then, nice technician?I thank you so very much, especially for your patience! It can't be much fun dealing with the tech challenged elderly., so Blessings to you, Josh. Sincerely, Katie

You're so welcome, Katie!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
You're worth more than 5 stars, Josh, however I shall continue following your lead as I say Bye Bye. Hope I get U should I get myself in a pickle again!❣️❣️����
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,926
21,926 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I carry my gmail account through TDS. For a few weeks now, I
I carry my gmail account through TDS. For a few weeks now, I have had a little squiggle (sorry I don't know the correct term) next to my Google mail and I wonder if everything is coming through. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Outlook Express email - on some emails, when I go to delete
Outlook Express email - on some emails, when I go to delete them in my inbox, I get a message that says 'messages in the selected collapsed conversations will also be deleted. Do you want to continue?… read more
LKT
LKT
Bachelor\u0027s Degree
228 satisfied customers
I use Outlook 2003. I also use Comcast as my ISP. I was
I use Outlook 2003. I also use Comcast as my ISP. I was gone for 3 weeks and accessed email through Comcast. When I returned, my Outlook didn't work and I keep getting pop-ups asking for my network pa… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have Outlook 2007 under Windows 7. Yesterday, I suddenly
I have Outlook 2007 under Windows 7. Yesterday, I suddenly had a problem with sending my emails. My sent messages end up in my Sent Mail but they are not delivered (I do not get an error message). Ear… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have Windows Live and I now have 10 emails backed up but
I have Windows Live and I now have 10 emails backed up but none are showing in the Sent box. I have the following error message: An unknown error has occurred. Server: 'smtp.wanadoo.fr' Windows Live M… read more
Michael Johanson
Michael Johanson
Owner
Bachelor's Degree
405 satisfied customers
I am using Eudora, as I have for the last ten or so years,
I am using Eudora, as I have for the last ten or so years, but this month I found out my e-mails that I "sent" never arrived at their destination. They are still stuck in my "out" box. Why wasn't I no… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
When I send an e-mail it is going into my Outbox as an error.
When I send an e-mail it is going into my Outbox as an error. What is causing this...............?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Im having a problem with sending an email. Several days ago
I'm having a problem with sending an email. Several days ago I tried to send a message with about 18 pictures attached from Picasa through Windows Mail and Hotmail. I've sent more pictures than that i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am having trouble sending emails from my Windows Live Mail,
I am having trouble sending emails from my Windows Live Mail, particularly if there are multiple addressees. I think this is connected to the fact that several weeks ago I sent an email to a bogus add… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
For the 2nd time, a website in China has hacked into my Hotmail
For the 2nd time, a website in China has hacked into my Hotmail account and is sending e-mails to everyone in my contacts list as though it were from me. I'm not entirely computer savvy, so what do I … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I sent an email I wish I hadnt but it never was received...at
I sent an email I wish I hadn't but it never was received...at least not yet...it's been over 5 hours. the recipient received other emails sent at same time but not this one. I would know they got thi… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
In Eudora paid mode, how do I change the dates of 1800 emails
Good evening. Questions after 6 hours reading the complete EUdora forum and getting an invalid adress for email to ...Am on HP Compaq XP SP3, Avast I-net security all updated; Eudora7.1.0.9 registered… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Outlook Express send email has an error message. Some errors
Outlook Express "send" email has an error message. "Some errors occured while preocessing the requested tasks. Please review the list of errors below for more details." Send 1 message using "Len" stat… read more
Angela E
Angela E
Bachelor\u0027s Degree
27 satisfied customers
I cant access my sent emails,cant delete notice i have unsent
I can't access my sent emails,can't delete notice i have unsent messages also cannot delete error notice… read more
Julio
Julio
Bachelor\u0027s Degree
394 satisfied customers
Use outlook 2002 and hotmail; just started getting outgoing
Use outlook 2002 and hotmail; just started getting outgoing mail server error "unable to logon to outgoing mail server SMTP"; I can receive emails. Thx in advance… read more
Josh H.
Josh H.
IT Manager
Bachelor\u0027s Degree
181 satisfied customers
If Thunderbird doesnt have an Outbox, is there any place where
If Thunderbird doesn't have an Outbox, is there any place where sent mail is stored or any add-on that can track sent mail? Thanks, Lynette… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I asked the question quite a few days ago how I can erase the
I asked the question quite a few days ago how I can erase the large number of email messages that are building up. Santonu, the expert who responded, suggested that I compact the files. After quite a … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
When I compose an email and save it to drafts the text from
When I compose an email and save it to 'drafts' the text from the body of the email is not saved. The text also disappears when I send an email. I haven't changed any settings (well, not on purpose an… read more
Peter
Peter
CEO
Bachelor's Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x