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Just hooked up my son's new PC and it will not connect to…

Customer Question
Just hooked up my...

Just hooked up my son's new PC and it will not connect to the Ethernet. How do I connect this PC?

Technician's Assistant: Have you tested the connections by doing a ping utility test?

No

Technician's Assistant: Have you installed any updates recently?

No It is a brand new PC just out of the box and hour ago.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
9/19/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It is a brand new PC...just took it out of the box an hour ago
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Are you connecting it from the Network card to the router. What port on the router are you using?

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Customer reply replied 8 months ago
straight to Ethernet in bedroom. not Wi-Fi connection
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

What port on the router?

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Customer reply replied 8 months ago
this Ethernet connection works on both of our laptops. new PC won't connect
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

What port on the router is this connected too?

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Customer reply replied 8 months ago
NOT CONNECTED TO A ROUTER
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Were is it connected too?

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Customer reply replied 8 months ago
The house is pre-wired for internet. I just plugged in the Ethernet cable to the wall.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

And were does the cable in the wall go to? The router?

What port on the router..?

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Customer reply replied 8 months ago
Seriously?
Customer reply replied 8 months ago
THE HOUSE...IS PRE-WIRED FOR INTERNET. I AM NOT TRYING TO CONNECT TO ANY ROUTER. NO ROUTER IS BEING USED TO MAKE INTERNET CONNECTION. I PLUGGED THE ETHERNET CABLE INTO THE OUTLET, AND THE OTHER END IS STRAIGHT INTO THE PC. NO ROUTER
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The house is not just wired for internet, it all needs to go to one central place and then connect to a router.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

The wallports still need to get to the internet.

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Customer reply replied 8 months ago
Ok, when I moved into this house, I did not have a router. I plugged the Ethernet cable into the wall, and PRESTO! I was connected to the internet. There is a router downstairs now, but it won't make a Wi-Fi connection either. All I need to know is how to get this PC to connect using the same Ethernet cable I use for my laptop. Works for the laptop...not the PC. ?????????????????????????????????????????????????
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Well I can assure you these ports connect to your router one way or another. Your router/modem is your connection to the internet.

Can you plug the Laptop in and turn the wireless off and tell me If it works.

If it does, I will give you tests to run on the Computer.

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