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Facebook wants me to secure my account but I have forgotten…

Customer Question
Facebook wants me to...

Facebook wants me to secure my account but I have forgotten my account information

Technician's Assistant: Have you contacted anyone about your account?

No

Technician's Assistant: Have you installed any updates recently?

No but I had deleted something that face book suggested I delete and this is when all this happened

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is my IPad and I phone

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/19/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,298
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, Did you forgot your Facebook's password *****?

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Customer reply replied 11 months ago
my family helped me set it up and that was years ago and I was new at computers and don't remember what my information was
Customer reply replied 11 months ago
Maybe. Should just take it into the Apple Store and have more hands on but thankyou
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, If you have not tried yet, please go to https://www.facebook.com/recover/initiate and
enter your email address (or mobile number, etc) and click on Search to see if you can reset your facebook password.

let me know the results

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

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Customer reply replied 11 months ago
Are those the monthly services? I will not need them, I was wondering if I needed to cancel after my 7 day free trial that I really haven't made use of. Please let me know if I need to cance. Thank you
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 11 months ago

Hello,

Has everything worked out please? Did you reset the password ***** your Facebook account ?

To cancel your subscription please click here : ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl

Thank you

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