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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Can you take a screenshot or allow me to connect?
Please download and run the program here: http://www.justanswer.com/remotedesktop/join.aspx?Session=9fe62d2e-d2c5-48e6-982b-901f9126d78a
Run the Screen Connect program on your PC to allow me to connect