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JA: What's the brand/model/Operating System (OS) of your computer?
Customer: dell old
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: have a newer ipad which i have bee using how do you refresh the page I shut down the ipad restarted it got my front page still the same message
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no I am very computer illiterate
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Answered in 8 minutes by:
9/19/2017
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 2 months ago
just today

Can you take a screenshot or allow me to connect?

Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
Experience: IT Manager at Wood Group PSN
Verified
Kris R and 87 other Computer Specialists are ready to help you
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Please download and run the program here: http://www.justanswer.com/remotedesktop/join.aspx?Session=9fe62d2e-d2c5-48e6-982b-901f9126d78a

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Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 3,308
3,308 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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