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I am trying to move photos from one google account (new) to…

Customer Question
I am trying to...

I am trying to move photos from one google account (new) to another (that has to be deleted). I used the take out program, but when I try to download the files, they are all grey and can't be copied into new account - I have tried this several times and followed the directions and can't understand why this is so difficult - any other solutions?

Technician's Assistant: Have you contacted anyone about your account?

I am contacting you?

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 11 months ago.Category: Computer
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Answered in 4 minutes by:
9/19/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
This has happened several times in the last 48 hours - it won't work
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Is this happening on a PC or Phone?

Thanks

Kris

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Customer reply replied 11 months ago
pc
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Would it be OK to connect and have a look?

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Customer reply replied 11 months ago
I have already paid $47 for NOTHING and you want me to pay another $39? If I do this, how can I guarantee I will get a solution?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

We offer a full refund If this issue is not resolved. I've also discounted the remote for you as I agree the initial amount is high.

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