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I have a gmail account:

Customer Question
I have a gmail...

I have a gmail account:***@******.***. when i try to log in it says the account doesn't exist. when i try to create a new account with that name it says it's already taken.

Technician's Assistant: How long have you had this issue with your Gmail account?

I was able to log in a few weeks back, but not this week.

Technician's Assistant: Have you installed any updates recently?

I replaced my old computer.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I just need to get into that email account.

Submitted: 10 months ago.Category: Computer
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Answered in 4 minutes by:
9/19/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,278
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

There could be two causes:

  • You deleted your Gmail account
  • Someone else did it

To recover your "deleted" account please follow the steps in the link below :

https://support.google.com/accounts/answer/6236295?hl=en

If you can't recover this account, you will need to open a new account.

Let me know the results

Thank you

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Customer reply replied 10 months ago
you provided no help. finding Google's online FAQs is not technical support, and their docs don't address my problem. how do i get a refund for your non-help?
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

This is the only solution to recover your account, if you want to request a refund please click here : ww2.justanswer.com/help/how-can-i-request-refund-0

Thank you

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