Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Howdy! I bought a new computer that is operating on Windows…

Customer Question
Howdy! I bought...

Howdy! I bought a new computer that is operating on Windows 10. The computer I had before was using Windows 10 also. With the "old" computer, I had the option of closing the current tab or closing all tabs when I was finished viewing a page. Now I no longer have that option.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I have a HP pavilion and am using Windows 10.

Technician's Assistant: Have you installed any updates recently?

I had help yesterday updating the Windows 10.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, I no longer have the option to right click and create a shortcut. That's all.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/19/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 11 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

With which browser are you having this problem?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
This concerns my hp Pavilion dv6 laptop. While trying to
This concerns my hp Pavilion dv6 laptop. While trying to download the latest update for Windows 10 I received an Error message 0xc000000f - Your PC needs to be repaired. A required device isn't connec… read more
Cody
Cody
Computer Science
2,442 satisfied customers
My desktop has completely stopped or closed down. I would
My desktop has completely stopped or closed down. I would like to speak with a teck as I have a lifetime support. All #'s I have says they are no longer in service. … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
I have a 5 year old HP Pavilion TouchSmart 23 All in one
I have a 5 year old HP Pavilion TouchSmart 23 All in one computer, which was upgraded to Windows 10 during the Free period. As a result of a power surge, I had to perform a recovery on the system and … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
Trying to find folders that did not transfer ole VISTA to
trying to find folders that did not transfer ole VISTA to new desk top with Windows 10 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Desktop is completely covered with shortcuts, HP desktop
Found it just a half hour ago. restarted, did a Window Scan and started again … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Howdy I think I need to do a Windows 10 update on this
Howdy I think I need to do a Windows 10 update on this computer … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
When I start Access I get the following message: This member
When I start Access I get the following message: This member of the replica set has exceeded the maximum number of days allowed between synchronizations and can't be synchronized with any other member… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Hitting the MS Flag I don't get a sleep function any longer.
hitting the MS Flag I don't get a sleep function any longer. Have a fix for that … read more
Moses C
Moses C
Bsc
815 satisfied customers
My Windows 10 upgrade slowed WAAAAY down yesterday, but
My Windows 10 upgrade slowed WAAAAY down yesterday, but would still reboot. Today it decided it needed an auto fix, but when the choose keyboard screen comes up the mouse and keyboard aren't active. A… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a 6 year old HP Pavilion PC..laptop. My internet stopped
I have a 6 year old HP Pavilion PC..laptop. My internet stopped working. I installed updates and one failed with a code 643 and I am unsure this is relevant. Can you help?… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I recently had ATT Uverse installed in my home. After the installer
I recently had ATT Uverse installed in my home. After the installer left, my wireless mouse (MX 620) is no longer recognized by my computer. No communication, doesn't show up as an added device, make … read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
Hi I am having problems with my Outlook 2033. I have set it
Hi I am having problems with my Outlook 2033. I have set it up with no reading pane and no groups. However, everytime I close and reopen Outlook it has reverted back to the 'default' view!!… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I bought a new HP Pavilion Slimline computer in June and Windows
I bought a new HP Pavilion Slimline computer in June and Windows 7 was already installed. I have always used either Windows 98 and then XP and got on very well with them but I find Windows 7 very comp… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I recently had my computer repaired and operating system re-installed.
I recently had my computer repaired and operating system re-installed. all works well except for one issue. I use my desktop to hold the icons that I use the most. I run 90% of what I look at from the… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
15dfbfcz I can access the internet via Internet Explorer
15dfbfcz I can access the internet via Internet Explorer but my old desktop Icons are no longer active. When I create new shortcuts they do not work either. Thoughts...?… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
My HP Pavilion Media Center m8067c-b TV PC. I am unable to
My HP Pavilion Media Center m8067c-b TV PC. I am unable to connect to Comcast Hi-speed internet. It keeps saying the settings on the computer do not match the requirements of the network. How do I res… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
when i click on internet explorer it does not display the page
when i click on internet explorer it does not display the page even when i am connected i can receive e.mail ok i am running xp .… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I am working in WordPerfect ver. 10. When I select Print, the
I am working in WordPerfect ver. 10. When I select Print, the Print menu appears. When I press Enter the screen changes to dim the WordPerfect men bar titles e.g. File, Edit, View, etc. and the arrow … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x