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Microsoft Edge not working, Windows 10. during an automatic…

Microsoft Edge not working ...

Microsoft Edge not working

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Windows 10. during an automatic update, power went down momentarily, came back on, update continued. Since then Microsoft Edge not working. Have a Gateway Computer.

Technician's Assistant: Have you installed any updates recently?

Automatic Updates, one since power loss.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really

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Answered in 5 minutes by:
9/19/2017
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Can I connect to your computer to fix the issue?

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Awesome -- Please use the remote assistance request through the premium service offer

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Customer reply replied 10 months ago
will you fix it for $52.00, if not I will take in to a shop

Yes, you will need to send the request so that I can connect

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Customer reply replied 10 months ago
no

I will need remote assistance to fix your issue -- If you wish to take it into a local repair shop instead then you will pay likely double our cost here (maybe even triple)

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
Verified
Josh and 87 other Computer Specialists are ready to help you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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