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Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:
First off, you made the right choice hanging up. The number you called WAS NOT AMAZON, and was a very common internet scam. Millions of people a year fall for it. If you want to update your credit card on Amazon, you will NEVER be asked to do that over the phone, you simply go to your account on Amazon.com and choose to change your billing info.
Secondly, do not ever call phone numbers you see on a pop-up on your PC. Microsoft, Google, Amazon, Facebook, etc., will NEVER ask you to call them to update anything.
If you have any follow up questions, please do not hesitate to ask. Please take two seconds to rate my service before you leave today at the top of this page. Remember it is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)
Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric
I disconnected from your PC, as I was able to bring you back to this question.
Use the reply box below this, to continue following up with me.
Please read the answer I gave you, above, and then ask me any follow up questions you have.
This was what I wrote:
If you need secure remote assistance, please tell me what it is you would like assistance with, as your original question has been answered above, and does not need remote assistance.
Not that I am aware of, you did nothing wrong. You asked an initial question about calling a number to change billing details with Amazon, I answered you explaining how it was a scam (scroll up to read it). If you need more assistance, please let me know what you need.
Sir/Ma'am, you have not told me what was wrong with your computer, or what you want me to fix. You asked a question about being told to call a number, and I explained that was a scam. Again, if you need something fixed on your PC, you need to tell me what is wrong and what needs to be fixed.
Unless you provide me with any other specific issues you are having, that you would like me to resolve, then your computer is fine and needs nothing else. Please remember to NEVER call the phone numbers asking you to contact them to update info, NONE of the major companies will ever ask you to do that.