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I forget my gmail password, about a week and a half, i lost…

Customer Question
I forget my gmail...

I forget my gmail password

Technician's Assistant: How long have you had this issue with your Gmail account?

About a week and a half

Technician's Assistant: Have you installed any updates recently?

I lost my phone then bought a new one then install new things and i believe i've used some staff that i dont remember

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The only only thing that i know is i have tryed to reset my gmail password

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/19/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,281
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Were you unable to use the online recovery options to reset the password?

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Customer reply replied 11 months ago
recovery options to reset the password ***** ***** working
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Unfortunately, if you are not able to use the online recovery options then you will need to create a new account.

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Customer reply replied 11 months ago
the problem is i use this mail as for business email address
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Yes, I understand although that does not change the answer unfortunately.

It is up to the user to make sure that they keep their account recovery options up to date and Gmail is a free provider that should not be used for a business.

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