Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am constantly having problems with my Dell XPS8700

Customer Question
I am constantly having...

I am constantly having problems with my Dell XPS8700 computer running Windows 10. Problems with sound, Problems with video, Problems with memory usage. It seems like I have to call Dell Tech Support monthly to have problems resolved. Is this common?

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

I stated XPS8700 Dell Windows 10

Technician's Assistant: Have you installed any updates recently?

No, last week Dell Tech Support worked on my computer.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

System restore does not work

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/19/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,325
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

No, that is not common.

Can I connect to your computer to fix your issues?

Ask Your Own Computer Question
Customer reply replied 11 months ago
Sure
Customer reply replied 11 months ago
What is next
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Please use the premium service option to send the remote assistance request so that I can connect

Ask Your Own Computer Question
Customer reply replied 11 months ago
Is this in addition to the $45 I just paid?
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Yes, it is an additional charge for that service.

Ask Your Own Computer Question
Customer reply replied 11 months ago
What is happening?
Customer reply replied 11 months ago
Hello, what is happening
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Unfortunately, the remote request has failed again.

Please call our customer service at 1-***-***-**** and they can help you fix the issue

Ask Your Own Computer Question
Customer reply replied 11 months ago
Can you please refund my money paid for this service?
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Sure, you can call our customer service at 1-***-***-****

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need the correct # to call 24/7 for tech support. I have a
I need the correct # to call 24/7 for tech support. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
No audio on windows 10, have attempted updates and new
no audio on windows 10, have attempted updates and new drivers … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
My PRO 22840 will no longer play any sound. Thinkvision
yes, but the problem has been existed for a while now … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Century Link modem and cannot play games on
I have a Century Link modem and cannot play games on facebook because it is too slow. there tech support said my modem is fine and that I should contact Microsoft as thay have had many customers with … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Intermittent Problem: ACT 6.0 is Encountering an Unknown Problem
Intermittent Problem: ACT 6.0 is Encountering an Unknown Problem And Must Shut Down. MSG Box Says "An unknown error caused ACT to Shut Down. You will lose any unsaved data" Fixes that have been applie… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I just upgraded to windows 10. but now my videos that I
hello I just upgraded to windows 10. but now my videos that I uploaded from my iPhone 6 plus will not play. what do I need to do? do I need special software? my iPhone videos played fine when I have w… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I have no sound for videos. When I look at device manager there
I have no sound for videos. When I look at device manager there is an exclamation mark by ADS Instant HDTV PCI. When I click on this device it says that it cannot start and there is a code 10 error. W… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
my computer is constantly having an error with the video card
my computer is constantly having an error with the video card and the sound card. The screen will go black for up to 30 seconds before it comes back. This can happen up to 3-4 times in a 5 minute peri… read more
Ryan-CTech
Ryan-CTech
Manager
279 satisfied customers
Gateway Laptop Computer Model MX6635b SKU 381951 I am
Gateway Laptop Computer Model MX6635b SKU 381951 I am getting error message 39 No sound card, and no audio Devices found. Drivers may be corrupt I have not removed any items from the computer, so it m… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My dell E 1505 does not boot up at allr. I tried to hit CTRL
My dell E 1505 does not boot up at allr. I tried to hit CTRL and F11 and nothing happens. I tried to recover from CD back up and started system restore, but I got the following message : No restore po… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am new to skype and having problems with my microphone .
I am new to skype and having problems with my microphone . when I try an audio check the technicians voice breaks up almost not understandable. I can hear my recording just fine. When I tried to make … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
A couple weeks ago I started seeing some lines on the display
A couple weeks ago I started seeing some lines on the display that followed the cursor. Within a day, although still readable, the screen displayed vertical lines and a bunch of inconsistent trash and… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
The display on my HP laptop is only occupying about 3/4 of
The display on my HP laptop is only occupying about 3/4 of the screen. The OS is Vista and I've done all the upgrades.… read more
Ali
Ali
CCNA
Hi there, Downloaded xD memory card from Olympus camera with
Hi there, Downloaded xD memory card from Olympus camera with photos and videos onto Dell laptop running win 7. Viewed photos but not videos in Windows Media Player. Decided to delete and reload. Left … read more
online_help
online_help
Master's Degree
806 satisfied customers
the computer had a thermal event (overheating) and shut off,
the computer had a thermal event (overheating) and shut off, the fan was packed with dust and is now thoroughly cleaned and computer starts and then still is shutting off about 10-20 seconds after tur… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Hi! I keep getting a msg stating that my virtual memory is
Hi! I keep getting a msg stating that my virtual memory is low and my computer is running very slow, I can't do much of anything. What should I do?… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
Try to watch movie (dvd) having choppy video and voice. I have
Try to watch movie (dvd) having choppy video and voice. I have upgraded media center, done all that I have read from MS support. I do keep hearing a Moooing sound and a door creaking open from my comp… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I have problems with hyperlinks on pages not working ...
I have problems with hyperlinks on pages not working or working erratically, (ie taking 30 seconds to load. Also windows not responding and then not cancelling and minimizing to the start menu bar...a… read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x