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For the first time since i set up the new laptop in 5/17.

Customer Question
For the first time...

For the first time since i set up the new laptop in 5/17 . Mail won't open when i click on the Tablet

Technician's Assistant: Just to clarify, what's the exact make and model of your tablet computer?

I have a HP Laptop with Sys10 . PC:XOT80PA. HP

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/19/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,009
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with your email on the Laptop?

How long has this been an issue?

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Customer reply replied 11 months ago
Its been an issue from today.Have always click on mail tablet since setup no problems
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

are you getting any error message while using send/receive on your email

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Customer reply replied 11 months ago
no.Pensioner carn't afford
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

you can ignore or close any offer pops up on your screen which are sent automatically by the site and not me.

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Customer reply replied 11 months ago
ok
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

are you getting any error message while using send/receive on your email

What email service are you using

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Customer reply replied 11 months ago
I am not getting anything, I click on the tablet and it remains under mail heading for a feew seconds then shuts.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Tablet has android or its windows 10

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Customer reply replied 11 months ago
Windows 10. Not one single issue todate
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

tell me the make and model please

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Customer reply replied 11 months ago
HP Laptop. PC;EOT80PA. 15-AYO57TU NBK BLK DNX
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

you want me to have a look at the settings on remote screen?

I will not charge for remote service

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Customer reply replied 11 months ago
ok.
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago
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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

click on the link, you will see a page opens scroll down down and click on I Agree button
it will install Elsinore which is the remote assistance tool once its installed i will be connected to your screen

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

can you open your email and show me the problem you are facing as i can see your screen on the remote assistance.

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Customer reply replied 11 months ago
Thats the problem
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

yes i see that.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

The windows mail app is corrupted and damaged due to which its not opening i will have to remove the app from windows and then reinstall a new copy.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

if you have read my message let me know so that i can start working on the issue.

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Customer reply replied 11 months ago
Is there any change in operation
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

I am sorry i didn't get that what operation you are mentioning about?

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Customer reply replied 11 months ago
How i normally operate Mail opening
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

No there will be no change in the operating in that sense. Email app is not opening i will repair it and then it will be fixed we will have to reconfigure your email with the windows mail app after its fixed.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

Initiated a back date system restore.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 11 months ago

tell me if that fixes when it completes the restore process.

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