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Having so much trouble signing in on my tablet its been so I…

Customer Question
Having so much trouble...

Having so much trouble signing in on my tablet its been so long I don't remember my account name or password

Technician's Assistant: Just to clarify, what's the exact make and model of your tablet computer?

Samsung

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just trying to download games for a trip and cant get into google play store

Submitted: 10 months ago.Category: Computer
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Answered in 2 minutes by:
9/19/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,399
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question.

Do you remember the Gmail address you were using on the tablet previously?

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Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago

If you have another email address and/or a phone number set up as recovery options

on the account we may be able to find it using one of those.

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Customer reply replied 10 months ago
no how much is this costing me***@******.***
Customer reply replied 10 months ago
no I thought this was only $5.00 not paying for any more
Tech Support Specialist: Byron, Computer Support Specialist replied 10 months ago

Thank you. I'm an expert here who handles customer questions only. Customer service at(###) ###-####will be able to answer

that question.

Can you tell me the first and last name used to set up the account?

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