Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just bought a new laptop and I need to add it to my

Customer Question
Hi I just bought...

Hi I just bought a new laptop and I need to add it to my account. Myname is F**** C******* Tele # **********

Technician's Assistant: What's the make/model of your device? How old is it?

An Asus

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I do not have an trouble with it I just need to add the anti virus and add it on to my account

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I think that should be it. I just opened it. Oh I will be adding Microsoft word from my school download. But all that should be good right?

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 hour by:
9/18/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What's the name of your antivirus / security program?
Please reply at the box below. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just bought a new laptop(for school) with Office 2016
I just bought a new laptop(for school) with Office 2016 pre-installed but not activated. I used the installation method my school provided, it worked quite well, I did all the steps correctly and was … read more
Cody
Cody
Computer Science
2,432 satisfied customers
We have a 5 year old ASUS, model A53E, laptop. Our current
We have a 5 year old ASUS, model A53E, laptop. Our current ASUS is 64bitOS, RAM 6gb and has Windows 7 Home Premium. We use it for browsing the Internet, email, facebook, purchasing things, and looking… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
We just got a Surface Pro 4 with Windows 10. Does it need an
We just got a Surface Pro 4 with Windows 10. Does it need an add-on anti-virus program or Malwarebytes? When I did a search using Google it seemed that the information I was finding was that the built… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
There has to be something wrong with my keyboard because
There has to be something wrong with my keyboard because when I type a letter the words that I am typing do not follow each other. letters just seem to bounce up a few lines into what I have already t… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Persistent computer virus plays ads and news in the
persistent computer virus plays ads and news in the background once a browser is open. trying to download anti-virus software and computer shuts down and will not restart automatically.… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
Andy.. I asked a question about Microsoft security, I wrote
Andy.. I asked a question about Microsoft security, I wrote down the necessary information, leaving out one credit card digit intially, but corrected it later. I still did not get an answer. Maybe I d… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Every time I open a saved Word Document, I get an error
Every time I open a saved Word Document, I get an error message that states: "The command cannot be performed because a dialog box is open. Click OK, and then close the open dialog boxes to continue."… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
In Outlook 2010, not Exchange, I had help from MS, under warranty,
In Outlook 2010, not Exchange, I had help from MS, under warranty, to change my heritage inbox file ft, too full, from some 200x versiion ft to 2010 ft. In that that procedure, my default Contacts (no… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Everytime I try to download a school assignment, it goes to
Everytime I try to download a school assignment, it goes to a media center with a blue screen and we can't do anything with school. We have to hook up another computer and get the info from it. How do… read more
James K.
James K.
Managing Director
283 satisfied customers
Recently installed Kaspersky antivirus software. I use Word
Recently installed Kaspersky antivirus software. I use Word 2007. The autosave feature is no longer working with Word documents. We looked on the internet and I see others are having the same problem.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
My Word 2004 attachments are being held in drafts on my gmail
My Word 2004 attachments are being held in drafts on my gmail and Att.net accounts, with a red box showing up naming the file and saying "remove". I've had a few recipients of prior emails from my aol… read more
Route Ranger
Route Ranger
Chief Information Security Officer
Vocational, Technical or Trade Scho
140 satisfied customers
Something is wrong with my Gmail acc, I have 2 accounts and
Something is wrong with my Gmail acc, I have 2 accounts and when ever I log in and click on a mesg, it freezes and says internet explorer is not responding but when I log into anything it works any ot… read more
Nirjhar18
Nirjhar18
Network Admin
Bachelor's Degree
576 satisfied customers
I have an asus netbook and have no icon to open or use word.
I have an asus netbook and have no icon to open or use word. Don't know if I have all software right now on the computer. Just but a registry scan and fixed the registry, but no icon appeared.… read more
Suzanne
Suzanne
Computer Technician
Associate Degree
109 satisfied customers
Bought a Windows 7 Home Premium Upgrade - 3 Licence Family
Bought a Windows 7 Home Premium Upgrade - 3 Licence Family Pack. Ran Upgrade Advisor on each computer and uninstalled programs as advised. Installed successfully on HP 32-bit laptop. But have serious … read more
Adam F
Adam F
Network Operations Engineer
High School or GED
87 satisfied customers
when i receive my emails with an attachment i am unable to
when i receive my emails with an attachment i am unable to download the file, the message that get is the command cannot be performed because a dialog box is open microsoft word and the only thing is … read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
My son is going to college and needs a laptop for accounting
My son is going to college and needs a laptop for accounting for the next 5 years. Which company makes one that would be suitable as far as software, memory, speed and this type of business applicatio… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I just opened my laptop for the first time in a month and when
I just opened my laptop for the first time in a month and when I went to open Microsoft Excel 2007, I get this message: "This file does not have a program associated with it for performing this action… read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
Everytime I start up my computer I receive a RUNDLL error.
Everytime I start up my computer I receive a RUNDLL error. C:\PROGRA~1\MYWEBS~1\bar\1.bin\M3PLUGIN.DLL How do I fix this problem??? Thank you!!! (Windows XP)… read more
IT Technologies
IT Technologies
Vocational, Technical or Trade Scho
38 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x