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I can't sign in to my Google account. Just the store where I…

Customer Question
I can't sign in...

I can't sign in to my Google account.

Technician's Assistant: Have you contacted anyone about your account?

Just the store where I bought my phone.

Technician's Assistant: Have you installed any updates recently?

No. I just got the phone yesterday.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't receive emails on my charter email account.

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/18/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,276
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

Which account is it you are having issues with? Your google / gmail account, or your charter email account?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 11 months ago
Windows 10
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

Which account is it you are having issues with? Your google / gmail account, or your charter email account?

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Customer reply replied 11 months ago
No
Customer reply replied 11 months ago
Please refund my $5.
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Customer reply replied 11 months ago
Both
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

We dont get paid hourly.. We only get paid when we fix a problem.

Ive sent you the refund link.. What do you mean by both? Do you want to continue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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