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One of my 3 gmail accts said PW no good so I changed it. A…

Customer Question
One of my 3...

One of my 3 gmail accts said PW no good so I changed it. A few minutes later same msg. I changed PW again but my iPad doesn't recognize new PW. Now another gmail acct PW won't work. Have I been hacked?

Technician's Assistant: How long have you had this issue with your Gmail account?

Trouble started last evening, 9/17/17.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My 3rd gmail acct seems to be OK. My iPod wont play Pandora, even tho my iPad will.

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/18/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

Youve mentioned two different issues, on one hand there is the password ***** On the other hand you mentioned your ipod is having issues playing apps.

Lets focus on the password ***** first. Besides the ipad and ipod, do you have a windows pc or a mac?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 11 months ago
I have a Mac Mini
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

Allright, if you use safari on your mac mini.. And try to sign into each of the three gmail accounts using safari.

Will it let you sign into them?

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Customer reply replied 11 months ago
In just the first few seconds of this communication you have hit me with 3 potential charges. I'm wondering if this is legitimate or a scam. It seems like Google should sort this out for free.
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

There is a 5$ deposit, and then the remaining balance for written support is charged when an expert picks up your question.

The only way there would be a 3rd charge is if you choose phone support, or remote support ( screen sharing)

And to be clear, we are not google. Nor, does google offer any type or assistance, free or otherwise.

How do you want to proceed?

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