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Why cant I enter my email. I can see the mails but cont send…

Customer Question
Why cant I enter...

Why cant I enter my email.

Technician's Assistant: Just to clarify, what email service provider are you using?

I can see the mails but cont send nor reciveid NA*****@HOTMAIL.COM

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/18/2017
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

Are you accessing this email using web browser or email application also what happens when you try to access it ?

Are you using a windows or mac computer to access this hotmail account ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 11 months ago
I USE WIN - NO promlems on other sites
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

OK

Are you accessing this email using web browser or email application also what happens when you try to access it ?

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Customer reply replied 11 months ago
I can eccess HOTMAIL
but could not send or recived/
when I send the email go to drfts
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

OK

Are you accessing this email using web browser (edge,Internet explorer,Chrome) or email application (Microsoft outlook,Mozilla Thunderbird) ?

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Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

I need to know how you open open/access this Hotmail account is it using web browser (edge,Internet explorer,Chrome) or email application (Microsoft outlook,Mozilla Thunderbird) ?

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Customer reply replied 11 months ago
I open it with CHROME
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

OK have you tried your Hotmail account using another web browser like Firefox or Internet explorer to see if its have the same issue?

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Customer reply replied 11 months ago
I try now enter from explorer and it is the same
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

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Customer reply replied 11 months ago
sorry but no
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

The reason why i offered remote support is because i can troubleshoot the issue in detail.If you are worried about the charge for remote support i can do it without the charge.

let me know.

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Customer reply replied 11 months ago
I dont wont to give ecces - my you help me or not ?
Tech Support Specialist: John, Computer Support Specialist replied 11 months ago

Without checking it directly its difficult to find the issue causing it so i will open this to other experts who may be able to help you without remote assistance.

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Customer reply replied 11 months ago
THANKS !!
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 11 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hi, My name is***** would be happy to help you on this issue.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 11 months ago

Are you getting any error message while sending email? if, yes please let me know the error message.

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