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It is trying to download an update but my metered internet…

Customer Question
It is trying to...

It is trying to download an update but my metered internet provider slowed my connection down to 600 kps because you download automatically on 9/13/17 over my monthly 15 gb. Can I shut down auto update on my computer with windows 10 pro. I also have a laptop with windows 10 home that update automatically to and uses up my data.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

It is a self built at a computer store

Technician's Assistant: Have you installed any updates recently?

Yes on 9/13/2017 before I use all my data allowance up

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Computer has AMD Athlon II X 4 Processor 2.80 GHZ 4.00 Ram 64 bit operating system

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/18/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

To disable Windows updates completely follow the procedure below

Hold down the Windows button +R and type in services.msc and hit enter

Now look for Windows Update service and disable the service

(Right click Windows update service - properties - Startup type - Disabled)

Please let me know if you manage to do this.

Ask Your Own Computer Question
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Did you disable the service?

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago

Please reply back to me below if you have more questions

If not would you please take a min to rate my services in the top right hand corner on the stars

Thank you

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