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I can no longer send my emails using windows live mail 2012,

Customer Question
I can no longer...

I can no longer send my emails using windows live mail 2012

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Windows 10

Technician's Assistant: Have you installed any updates recently?

Yes only after it stoped sending them

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just need to acess emails please

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/18/2017
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please the exact error you get when it fails to send an email?

And with which email service is it connecting to?

Please let me know

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Customer reply replied 11 months ago
Hi
Why can I not send my emails via live mail 2012
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

I need to find out, there can be a lot of causes for this...

Can you please respond to the question I sent you?

I will again repeat

Can you tell me please the exact error you get when it fails to send an email?

And with which email service is it connecting to?

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Customer reply replied 11 months ago
Windows live mail 2012 server not receiving
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

yes, I saw this in your original response, but I need you please to read and respond to my questions...

I will yet again repeat.

Can you tell me please the exact error you get when it fails to send an email?

And with which email service is it connecting to?

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Customer reply replied 11 months ago
sorry I just had to take photo of it
this message could not be sent because the sever rejected the senders email address.
the senders email address was***@******.***
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thanks

***@******.***

Is that your correct email address?

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Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thanks

Can you please click on my link below

https://webmail.bigpond.com/webedge/do/oldlogin

Tell me please if you can sign into your account there.

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Customer reply replied 11 months ago
I can't remember my passwork
Customer reply replied 11 months ago
password
Tech Support Specialist: Richard, Computer Specialist replied 11 months ago

Thanks, ***** ***** the issue

Reset your password ***** using my link below

https://myacct.bigpond.com/forgottenPassword?execution=e1s1

Tell me when you have

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