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Unable to get into my e-mail account at Yahoo will not

Customer Question
Unable to get into...

Unable to get into my e-mail account at Yahoo will not except my password

Technician's Assistant: How long have you had this issue with your Yahoo account?

About two weeks

Technician's Assistant: Have you installed any updates recently?

Yes on my computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a back up e-mail have not used it for years and now I am unable to access that one too also change my phone # and did not update this information on yahoo

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/17/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,811
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

It sounds like you have already tried the online recovery options -- Is that true?

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