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Well I have a laptop and can't remember my password cause I…

Customer Question
Well I have a...

Well I have a laptop and can't remember my password ***** I haven't used it for awhile. How can I get in to change the password ***** just restart it?

Technician's Assistant: When did you last reset your username and password?

By the way my name is***** and its been a least a year!

Technician's Assistant: Have you installed any updates recently?

No I have not all I did is charge the battery up.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No not at this time Andy

Submitted: 11 months ago.Category: Computer
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Answered in 13 minutes by:
9/17/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
I just noticed when I couldn't remember my password. As I said haven't used in a year.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Okay, what account is this for?

Thanks

Kris

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Customer reply replied 11 months ago
No, I am talking thru my desktop that's one
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

What account are you trying to reset?

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Customer reply replied 11 months ago
Kris, can you tell me how to clear everything and I will try to restore the computer
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

You're looking to factory reset your computer correct?

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Customer reply replied 11 months ago
No, I am not able to right now.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

So when do you want to do this?

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Customer reply replied 11 months ago
Kris I just want to reset the laptop so that I can change the password.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Are you OK to do this now?

I will speak you through it.

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Customer reply replied 11 months ago
No, I don't have the laptop with me at this time.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Would you like to do this later then?

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Customer reply replied 11 months ago
if we can I will try to retrieve the laptop.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Okay do you know how to get back here?

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Customer reply replied 11 months ago
No, I don't can you give a link?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you save this page into your bookmarks?

Also If you go into your email you should see a "Order Received" email from justanswer with a link to this question

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Customer reply replied 11 months ago
Okay, will do email and otherwise.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Thanks, ***** ***** know

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Customer reply replied 11 months ago
Goodbye for now, thanks for your time, Daniel
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Thanks

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