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I haven't used my Hotmail account for many many years and…

Customer Question
Hi ! I haven't...

Hi ! I haven't used my Hotmail account for many many years and would like to access it again. I've been trying to do so for the last week but I can't get a new password ***** the system won't let me. Can you please help ?

Technician's Assistant: How long have you had this issue with your Hotmail account?

I haven't used it for like 8 years....

Technician's Assistant: Have you installed any updates recently?

Nope. Since I could not access it...

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing, just please send me a new password

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

When you could access it:

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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