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X.x actually um a cousin made an accidental puchase on my…

Customer Question
X.x actually um a...

X.x actually um a cousin made an accidental puchase on my account and i want a refund on it

Technician's Assistant: Have you contacted anyone about your account?

Errr i tried... i dont know their number though can you help me?

Technician's Assistant: Have you installed any updates recently?

Mmmm no

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/17/2017
Tech Support Specialist: ChrisC, Computer Enthusiast replied 11 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,543
Experience: Over 15 years experience as a computer technician.
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Hi, my name is Chris!

Where exactly what this purchase made? Through what service?

You can reply back via the box below.

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Customer reply replied 11 months ago
um the purchase was made through google play , through the game i believe
Customer reply replied 11 months ago
can you help me?
Tech Support Specialist: ChrisC, Computer Enthusiast replied 11 months ago

Okay, so was this an in-app purchase? If so, what was the game?

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Customer reply replied 11 months ago
its an in app purchase
and the game is called warship rising
Tech Support Specialist: ChrisC, Computer Enthusiast replied 11 months ago

And how long ago was the purchase made? Was it more than 48 hours?

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Customer reply replied 11 months ago
no , it was recently
Tech Support Specialist: ChrisC, Computer Enthusiast replied 11 months ago

Okay, thank you.

Please see the following webpage for full instructions on how to request a refund:

https://support.google.com/googleplay/answer/2479637?hl=en

If you have any further questions on this, just let me know. Otherwise, before leaving this page, please use the rating box at the top of the page to rate the answer 3 STARS/OK SERVICE or better so that I receive credit for assisting you. Thank you!

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