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My Toshiba Satellite C655 Windows 7 Home Premium laptop is…

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My Toshiba Satellite C655...

My Toshiba Satellite C655 Windows 7 Home Premium laptop is telling me that the disk hardware is predicting the hard drive will fail and I should purchase a new one. I am wondering if I should take laptop to the nearest Best Buy to see if they can fix it or will I be able to purchase a new hard drive from them and will they be able to install it?

Technician's Assistant: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?

Satellite C-655-S5061 System Unit Part No. PSC12U-03201W Serial No is XA526974Q The operating system is Windows 7

Technician's Assistant: Have you installed any updates recently?

Yes. And I tried to restore to earlier time. I don't know if I did or not. The computer is acting very strange. I've run all the Norton products that I have and the diagnostic report says the same about replacing hard drive.

Submitted: 8 months ago.Category: Computer
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Answered in 4 minutes by:
9/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
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Satisfied Customers: 1,706
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

You can take it to wherever you want. It may be that the hard drive is having issues, but normally, if you

see that message? It means you are about to lose all your info.

You should back all your info up on a usb/cd *your choice depending on your computer in/out put choices*

Get a new hard drive, and transfer your information over.

I can help you with the instructions for this, where to get a new hard drive, how to replace it and how to

back up your info and restore depending on what choice you would like to go with.

You can call bestbuy and get an answer/price and continue or we can continue here. Please advise.

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