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Why no UVERSE service on one tv and then no channels to

Customer Question
Why no UVERSE service...

Why no UVERSE service on one tv and then no channels to list, etc. -- the other tv (one in family room) does not play dvr recordings----too much to list here.....

Technician's Assistant: What kind of computer do you have?

Apple - MacBook air

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Everything was fine yesterday & last nite

Submitted: 11 months ago.Category: Computer
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Answered in 10 minutes by:
9/17/2017
Tech Support Specialist: Nathan, Systems Manager replied 11 months ago
Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 31,499
Experience: Own/operate computer networking/IT company.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

As an initial step, please unplug power to that all of your uverse boxes, for at least 5 minutes,

replug, give it another 5 minutes to start back up, then test again, then let me know the results.

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