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How do I load my new office software, dell, i just i just…

Customer Question
How do I load...

How do I load my new office software

Technician's Assistant: What kind of computer do you have?

Dell

Technician's Assistant: Have you installed any updates recently?

I just i just got it yesterday

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

How and where did you get the office software?

Paid for online? Upgrading or renewing?

From a cd from a store or online?

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support?

Thank you for your response,
~Franklin

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Customer reply replied 11 months ago
windows 10 i think, at best buy.
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

CD?

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Customer reply replied 11 months ago
No card
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

I do not understand what you mean by no card?

Did you purchase a cd and what version of office ar eyou using?

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