Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just dropped my precious original pink zune which had more…

Customer Question
I just dropped my...

I just dropped my precious original pink zune which had more than 1000 songs and I am not tech savvy to say the least, can I still save my songs by purchasing new Zune< it states in window to contact zune support, Paid 240.00 original date featured sad in PNW deni

Technician's Assistant: What kind of computer do you have?

Dell window 7

Technician's Assistant: Have you installed any updates recently?

Not sure what updates mean ignorance is my bliss

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just one if I can save my songs or not and if so how to do it, I found another zune online or purchase through microsoft?

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/16/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,325
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

How were the songs loaded onto the Zune?

Purchased through Microsoft?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer will no longer Usage Rights on my Zune Player.
My computer will no longer Usage Rights on my Zune Player … read more
Josh
Josh
Support Specialist
22,325 satisfied customers
All my video purchased from the Zune marketplace is starting
All my video purchased from the Zune marketplace is starting to look corrupted. If I erased all the video and then redownload them will the redownload fix the corrupted look?… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
i have a 120 gb zune player thats less than 6 months old and
i have a 120 gb zune player thats less than 6 months old and one day i was playing it and it stopped playing in the middle of a song and it started scrolling through all the files on its own and sayin… read more
Diamond PC
Diamond PC
90 satisfied customers
I use an HP Pavilion PC with Windows 7. In addition to Windows
I use an HP Pavilion PC with Windows 7. In addition to Windows Media Player, my PC had HP Media Smart programs, i.e. HP Music. Moreover, I use an iPhone and loaded iTunes to sync and charge my phone. … read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
my original i pod hard drive crashed, but I had an i tunes
my original i pod hard drive crashed, but I had an i tunes file on my old Dell laptop.Fortunately I put the songs on a thumb stick before the old Dell died on me and I was able to recreate the 1152 so… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
After I charged my Zune on a friends laptop, I get the following
After I charged my Zune on a friends laptop, I get the following message anytime I try to play music or look at pictures: "The item is missing or can't be played." Under the "about>storage" tab it … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Hey Hans, I did what you said and came back to pay you and
Hey Hans, I did what you said and came back to pay you and the answer was "locked" and I could get it for $3; I agreed to pay the $38, so what's going on? Besides, I might need some more info if I can… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I AM ATTEMPTING TO INSTALL ZUNE ON MY PC TO ENABLE SYNCING
I AM ATTEMPTING TO INSTALL ZUNE ON MY PC TO ENABLE SYNCING OF WINDOWS 7 PHONE. THE MESSAGE IS THAT THE PC WILL NOT ALLOW ZUNE TO GO TO C\PROGRAM FILES\ZUNE… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Have deleted the Server file from my Dell PC. I had upgraded
Have deleted the Server file from my Dell PC. I had upgraded from Windows Vista on my Dell to Windows 7. I've gone through restore, etc., and finally learned I needed to re-install my Windows 7 upgrad… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Dear sir I downloaded the Zune software, no problems there.
Dear sir I downloaded the Zune software, no problems there. My WP7 htc Mozart is syncing with my pc. I successfully logged in to my windows live account on the Zune software. I have made several purch… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I just got a new Zune 16 to replace my 8gb how can I use my
I just got a new Zune 16 to replace my 8gb how can I use my excisinting account with my new device? I want to sync all my songs on new device… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I would like to transfer all my music CDs to one device which
I would like to transfer all my music CD's to one device which would then connect to my audio system. I would like such a device to display a list of my albums, then display specific songs of a chosen… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Windows 7 - 64 bitI just received a used zune in the mail
Windows 7 - 64 bit I just received a used zune in the mail today, and the mp3's sound like the singing is completely muffled; and the mp4's voices are completely quiet. it came with 2 songs, and they … read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
bought a used dell on e-bay Can i get Vista installed on-line
bought a used dell on e-bay Can i get Vista installed on-line ? if so whats the cost. Service Tag # XXXXX Express Tag #27440327377 Thanks George Latimer… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Zune 80GB will move between a playing album and the main
My Zune 80GB will move between a playing album and the main menu, but that is all. It is stuck. I have tried the process of pressing the back button and the up button without success as the up button … read more
Ben M
Ben M
Associate Degree
322 satisfied customers
I RECENTLY HIAD MY PC SERVICED. WHEN I OPEN ITUNES, ALL MY
I RECENTLY HIAD MY PC SERVICED. WHEN I OPEN ITUNES, ALL MY DATA IS MISSING. IF I CONNECT MY IPOD CLASSIC TO MY PC, WILL THE DATA ON MY IPOD BE TRANSFERRED BACK TO MY PC? THANKS [email protected]… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
I have a new HD Zune, and am leaving the country tomorrow for
I have a new HD Zune, and am leaving the country tomorrow for Israel for 3 weeks. I was told I can skype for free with my family back here in the U.S. However, I can't figure out how to do it at all! … read more
Ryan H.
Ryan H.
Computer Support Specialist
High School or GED
1,741 satisfied customers
i signed up for one of the 14 day free trail. and i had music
i signed up for one of the 14 day free trail. and i had music downloaded. i got anemail saying to renew so i did. now the music i downloaded during the 14 day free trail wont play it says to sync it w… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x