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I keep getting a message that my Office account needs to be…

Customer Question
I keep getting a...

I keep getting a message that my Office account needs to be fixed. Whenever I press on it to go to repair, it disappears. I can no longer use a program that I need

Technician's Assistant: Have you contacted anyone about your account?

Don't know how

Technician's Assistant: Have you installed any updates recently?

I get a message that there are office updates available, but do not think they are running.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't think so

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/16/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,276
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 11 months ago

It may be a bit simpler and easier if you and I connect through a secure remote assistance. With that, I will be able to connect to your computer from here and work on repairing the issue personally. This can save a lot of time and if your not very fluent with computer repairs this is the best option.

Our secure remote assistance is guaranteed meaning if I cant solve the issue then you will be entitled to a full refund of all fees. Would you like to try a remote assistance session or would you prefer to continue via written support alone?

Thank you for your response,

Dustin S

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