Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am getting calls from Microsoft technicians and they are…

Customer Question
I am getting calls...

I am getting calls from Microsoft technicians and they are holding my computer trying to get me to pay them money? What can I do about it?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP windows 10

Technician's Assistant: Have you installed any updates recently?

Last month

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just trying to find out if this is a scam.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/16/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,264
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Unfortunately, those calls are a scam.

Do you still have access to your computer?

Ask Your Own Computer Question
Customer reply replied 11 months ago
right now I do.
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Did you allow them to access your computer?

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

I can connect to your computer to fix any issues but unfortunately, there was an issue with your request.

Please call our customer service at 1-***-***-**** and ask them to help you with the remote assistance issue.

Ask Your Own Computer Question
Customer reply replied 11 months ago
I updated my credit card info.
Customer reply replied 11 months ago
I will get back in contact with you later. Leaving home now
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Okay; thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I just received a call saying that my IP address has been
I just received a call saying that my IP address has been compromised and I need to call them immediately or my computer will stop working. Is this true. Does Microsoft hire people to do this. … read more
Cody
Cody
Computer Science
2,442 satisfied customers
Nothing is wrong with my computer. Is this a reputable
Nothing is wrong with my computer. Is this a reputable company for Microsoft? Then why did I get a phone call from Microsoft that said I had to have a license. I need someone that speaks English to ca… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
A window is popping up on my computer warning of a virus
A window is popping up on my computer warning of a virus that will shut my computer down if I close the window. It has Microsoft edge heading on the window. Has Microsoft sent this message? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Microsoft came up and said I had a virus. I don't know as my
I don't know as my grandchildren bought me a new computer last night and I only set up facebook, but when it said I had a virus It gave me a number to call but I know that there are a lot of scams out there and I tried my server first but they said I had to get a hold of Microsoft. which I had on my old computer but it quit updating it several years ago. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just received a security alert 055BCCAC9FEC. What is this?
I just received a security alert 055BCCAC9FEC. What is this? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My computer is saying "critical alert from Microsoft.
My computer is saying "critical alert from Microsoft … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I had a message come up while I was on line last night that
I had a message come up while I was on line last night that my computer was infected and to ring an 1800 number which I did. A technician logged into my computer and supposedly corrected the faults. I… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Microsoft officeis not on my computer although i pay for it
microsoft officeis not on my computer although i pay for it each month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I just received on my computer (not this on) from Microsoft
I just received on my computer (not this on) from Microsoft saying my computer is hacked and infected by a virus or spyware, and that I should call 1-***-***-****. Is this for real, or is this a scam.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I had problems with my lap top yesterday, had to call to get
I had problems with my lap top yesterday , had to call to get it fixed. do you have techs that work for Best Squads networking dept. ? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
A fellow called, claiming to be calling from HP and
A fellow called, claiming to be calling from HP and Microsoft technicians to tell me that there was a problem concerning my internet security. I just had an updated Windows 7 installed and new securit… read more
Josh
Josh
Support Specialist
22,264 satisfied customers
I received a call from Microsoft, telling me my windows 10
I received a call from Microsoft, telling me my windows 10 was outdated, the phone call came from(###) ###-#### I was to call Microsoft tech support at(###) ###-####which I did. They got on line with … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Is a company named Best Tech 247 a Microsoft partner? I have
Is a company named Best Tech 247 a Microsoft partner ? I have a phone number for customer service 1-***-***-****. Also a technician number 1-***-***-**** Name David Ext 422. I think I may have been sc… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I received a message that I was infected with zeus and
I received a message that I was infected with zeus and Trojan and that micorsoft was going to lock my computer. Call this number. it was for pc tech support and they tried to sell me stuff. are they c… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have been getting messages saying my computer has been
I have been getting messages saying my computer has been hacked and if I do not call them I will lose all my private information.It has Microsoft headings.I calledand said I am not paying anymore mome… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My computer had alarms going off earlier today and I could
My computer had alarms going off earlier today and I could not shut it off. It said to call 1(###) ###-####to fix problem. It was not a telephone call but all these alarms on Microsoft Windows 10 were… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I installed a Legal windows 7 via Microsoft early this year
Hi my name is***** and I installed a Legal windows 7 via Microsoft early this year and paid a huge amount R5000,00 plus to get licence for 2 years. My computer went for repairs and now I get a message… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am getting telephone calls from someone named Daniel claiming
I am getting telephone calls from someone named Daniel claiming to be from Microsoft Windows telling me I have something called Ransomware on my computer and he wants to walk me through fixing this on… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x