Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have just received a phone call from someone saying he is…

Customer Question
I have just received...

I have just received a phone call from someone saying he is from micro soft he gave me a number 1-***-***-****. I am asking if he ius really from Microsoft or nis it a hacker

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Laptop running windows 10

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/16/2017
Tech Support Specialist: Josh, Support Specialist replied 11 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,319
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

Unfortunately, that person is a scammer and not associated with Microsoft. Microsoft will never call you regarding your computer and anyone that calls regarding your computer is a scammer. Please ignore the phone call and you can continue to use your computer without any issues.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,319
22,319 Satisfied Customers
Experience: 5 years as Network Admin, 10+ years of IT support

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Received a message on my screen that said it was from
Received a message on my screen that said it was from Microsoft ans that "Hackers" had gotten in computor and they would fix it. Call them at(###) ###-#### I did but it sounded weird! talked to Jim Ca… read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
1 satisfied customers
Friday evening I got a popup on my computer that said
Friday evening I got a popup on my computer that said Microsoft had detected a virus that had infected my computer and all my personal information {credit cards, bank accounts, email, etc} was open to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Y do you have a microsoft agent named henson. Do you have a
y do you have a microsoft agent named daniel henson … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I was going through pages following a story and my computer
I was going through pages following a story and my computer is making a noise and a recording is telling me to call(###) ###-#### The recording is saying that this is a critical alert from Microsoft a… read more
Cris
Cris
62 satisfied customers
This morning when I got up my computer was hacked. I called
This morning when I got up my computer was hacked. I called you guys and a young man by the name of Alex worked on for hours. I paid him a check for $199 for one year. Well I just came home and it is … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I am not able to change my password. Igot a call the other
I am not able to change my password. Igot a call the other day saying that someone from overseas tried seven times to change my password ***** micro soft called and said that they had put a block on m… read more
Josh
Josh
Support Specialist
Associate Degree
22,319 satisfied customers
I wanted to report that I was on the internet yesterday
Hi Andy, I wanted to report that I was on the internet yesterday signing into one of my credit cards. I received a message to call that to call microsoft and gave me a phone number to call because som… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I's had Hacker knockout Motherboard, it's was replaced
Sir, I's had Hacker knockout Motherboard, it's was replaced here's in London Kentucky. Paid technician for that and paid him to reload basic Microsoft. Now's I's using Micro-soft Insider. I's get's er… read more
Sina Serati
Sina Serati
Bachelor\u0027s Degree
I received a call from someone that said they were with
i received a call from someone that said they were with micro soft and when i started to question them they were not happy with me. Phone number that showed on my phone was 1-***-***-****. My computer… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I received a call saying that micro soft was shutting of my
I received a call saying that micro soft was shutting of my windows … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I'm getting phone calls from someone who claims to be from
I'm getting phone calls from someone who claims to be from Microsoft technical support that says my computer has been infected and many of th MS programs have stopped. He talked me through to msconfig… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I had a message box yesterday come up and said I had a
I had a message box yesterday come up and said I had a critical error #26803 and to call 1-***-***-****. I could not shut my computer down and log out so I called the number. I hope it was legitimate.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My friend has a computer,and he has a warning message
My friend has a computer,and he has a warning message telling him to ring Micro soft toll free number but he does not know the number. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
A telephone hacker called yesterday and he told me he was a
A telephone hacker called yesterday and he told me he was a Microsoft engineer. I asked him to prove it and he couldn't. I also asked him how he'd got my telephone number and he gave a plausible answe… read more
lordnomi
lordnomi
IT Manager
Master's Degree
323 satisfied customers
I have a dell laptop that I had downloaded (Office) for home,
I have a dell laptop that I had downloaded (Office) for home, I believe. The screen cracked so I purchased a new HP Pavilion m6. All they gave me on my new laptop was Windows starter. Can I/How do I t… read more
Jeremy
Jeremy
1,344 satisfied customers
Do Microsoft support personnel ever call customers late at
Do Microsoft support personnel ever call customers late at night to inform them that their home computer has been hacked by professional hackers? I was on the phone tonight with someone identifying th… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I received a phone call yesterday eveing from someone claiming
I received a phone call yesterday eveing from someone claiming to be from Micro Soft Support. He said that my new computer was sending Micro Soft an error code of 888 DCA 60. He wanted me to log on my… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I need help. I had an emergency call from microsoft tonight
I need help. I had an emergency call from microsoft tonight and they told me I had a serious problem. In the end he said it was a hacker and found out too that the license had expired. Someone by the … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x