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Can't sign in to my gmail account, have tried everything I…

Customer Question
Can't sign in to...

Can't sign in to my gmail account, have tried everything I know

Technician's Assistant: How long have you had this issue with your Gmail account?

Couple days now. Just got my computer back from repairs they had it 3 weeks, but now is the problem

Technician's Assistant: Have you installed any updates recently?

Not yet, got my computer back with only Win 7 and google/firefox

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
9/16/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,710
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried resetting the password?

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Customer reply replied 8 months ago
can't get into the account to reset anything.
Customer reply replied 8 months ago
Switch, I haven't given you a chance yet
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 8 months ago
Like the old joke Frito Lay contest, no purchase necessary to enter details & entry form inside. That's google, I enter my last known password ***** doesn't let me in. Tried variations, old passwords, still the same.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me

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Customer reply replied 8 months ago
Switch, is not ethical. I signed-up and gave good faith deposit, so entitled to good faith in return to evaluate this place for tech help. Hasn't done anything yet except ask for more money
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Have you tried resetting the password?

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Customer reply replied 8 months ago
Hi Kamil, can't reset the password ***** into the account, can't get that far.
Customer reply replied 8 months ago
Google sign-in, I type my e-mail address.....***@******.*** then it asks for my password, I type it in and says is wrong (really can't be) so stuck, can't get any further. Have tried all the help categories, still no.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

http://gmail.com

follow the link enter the email address , on password ***** click forgot password.

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Customer reply replied 8 months ago
Just did that Kamil, same, says my password ***** ***** Have done the verification code 6 times just this morning.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

After entering the verification code where do it take you?

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Customer reply replied 8 months ago
to a page that says google can't let me into my***@******.*** account.
Customer reply replied 8 months ago
I am then right back to where I started
Customer reply replied 8 months ago
There has got to be some google tech type person who can get to my political.paul e-mail, so the password ***** be changed. The first thing I will do in that account is a new memorable password
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Its because you have attempted too many times, try resetting it from a different browser.

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Customer reply replied 8 months ago
You mean browser such as google? I've done the same through Firefox, same result
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Can you share the screenshot of the page you get after entering the verification code?

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Customer reply replied 8 months ago
I guess, how do I do that?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Operating system you are running?

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Customer reply replied 8 months ago
Windown 7 os
Customer reply replied 8 months ago
Windows 7
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Go to Start search for Snipping tools and get a screenshot of the screen.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

click on forget password ***** send me the next page you get.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

How many times you attempted to reset?

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Customer reply replied 8 months ago
another
Customer reply replied 8 months ago
reset? please define
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Means how many times you clicked the forgot password ***** went through the procedure.

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Customer reply replied 8 months ago
quite a few, more than a dozen. Have attachments for you
Capture3.PNGCapture3.PNGCapture4.PNGCapture4.PNGCapture5.PNGCapture5.PNGCapture6.PNGCapture6.PNGCapture7.PNGCapture7.PNG
Customer reply replied 8 months ago
Just open them in order, see the number at the end of the "Capture" name
Customer reply replied 8 months ago
bathroom break, I'm a fat, old, cripple condemned to a wheelchair so is not a 2 minute break
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Try signing in from another device?

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Customer reply replied 8 months ago
i.e. my wifes computer?
Customer reply replied 8 months ago
will try, brb
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

okay

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Customer reply replied 8 months ago
WOW, that wasn't easy, tried signing-in on my wife's computer, got the same. Tried both passwords.
Customer reply replied 8 months ago
If JustAnswer help is not effective, do I get my money back?
Customer reply replied 8 months ago
or no such luck?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

It is because of too many attempts you need to do it after 2-3 days now because if you try again google will not verify your account. Yes your amount is refundable.

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Customer reply replied 8 months ago
OK, so you want me to wait 2 or 3 days then try again? Today is Saturday, so try again Tuesday?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Yes

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Customer reply replied 8 months ago
Thanks, ***** ***** Guess a refund is appropriate now, but I will probably need you again come Tuesday, can I request Kamil Anwar?
Customer reply replied 8 months ago
Any response Kamil?
Customer reply replied 8 months ago
I asking if Wednesday would be best?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Yes you can message me here.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

okay wednesday

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Customer reply replied 8 months ago
Good you are familiar, can you ensure refund? I'm disability retired, Wednesday is a can-do for me.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Okay

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