Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Can't sign in to my gmail account, have tried everything I…

Customer Question
Can't sign in to...

Can't sign in to my gmail account, have tried everything I know

Technician's Assistant: How long have you had this issue with your Gmail account?

Couple days now. Just got my computer back from repairs they had it 3 weeks, but now is the problem

Technician's Assistant: Have you installed any updates recently?

Not yet, got my computer back with only Win 7 and google/firefox

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
9/16/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,083
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried resetting the password?

Ask Your Own Computer Question
Customer reply replied 11 months ago
can't get into the account to reset anything.
Customer reply replied 11 months ago
Switch, I haven't given you a chance yet
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Computer Question
Customer reply replied 11 months ago
Like the old joke Frito Lay contest, no purchase necessary to enter details & entry form inside. That's google, I enter my last known password ***** doesn't let me in. Tried variations, old passwords, still the same.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me

Ask Your Own Computer Question
Customer reply replied 11 months ago
Switch, is not ethical. I signed-up and gave good faith deposit, so entitled to good faith in return to evaluate this place for tech help. Hasn't done anything yet except ask for more money
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Have you tried resetting the password?

Ask Your Own Computer Question
Customer reply replied 11 months ago
Hi Kamil, can't reset the password ***** into the account, can't get that far.
Customer reply replied 11 months ago
Google sign-in, I type my e-mail address.....***@******.*** then it asks for my password, I type it in and says is wrong (really can't be) so stuck, can't get any further. Have tried all the help categories, still no.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

http://gmail.com

follow the link enter the email address , on password ***** click forgot password.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Just did that Kamil, same, says my password ***** ***** Have done the verification code 6 times just this morning.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

After entering the verification code where do it take you?

Ask Your Own Computer Question
Customer reply replied 11 months ago
to a page that says google can't let me into my***@******.*** account.
Customer reply replied 11 months ago
I am then right back to where I started
Customer reply replied 11 months ago
There has got to be some google tech type person who can get to my political.paul e-mail, so the password ***** be changed. The first thing I will do in that account is a new memorable password
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Its because you have attempted too many times, try resetting it from a different browser.

Ask Your Own Computer Question
Customer reply replied 11 months ago
You mean browser such as google? I've done the same through Firefox, same result
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Can you share the screenshot of the page you get after entering the verification code?

Ask Your Own Computer Question
Customer reply replied 11 months ago
I guess, how do I do that?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Operating system you are running?

Ask Your Own Computer Question
Customer reply replied 11 months ago
Windown 7 os
Customer reply replied 11 months ago
Windows 7
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Go to Start search for Snipping tools and get a screenshot of the screen.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

click on forget password ***** send me the next page you get.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

How many times you attempted to reset?

Ask Your Own Computer Question
Customer reply replied 11 months ago
another
Customer reply replied 11 months ago
reset? please define
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Means how many times you clicked the forgot password ***** went through the procedure.

Ask Your Own Computer Question
Customer reply replied 11 months ago
quite a few, more than a dozen. Have attachments for you
Capture3.PNGCapture3.PNGCapture4.PNGCapture4.PNGCapture5.PNGCapture5.PNGCapture6.PNGCapture6.PNGCapture7.PNGCapture7.PNG
Customer reply replied 11 months ago
Just open them in order, see the number at the end of the "Capture" name
Customer reply replied 11 months ago
bathroom break, I'm a fat, old, cripple condemned to a wheelchair so is not a 2 minute break
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Try signing in from another device?

Ask Your Own Computer Question
Customer reply replied 11 months ago
i.e. my wifes computer?
Customer reply replied 11 months ago
will try, brb
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

okay

Ask Your Own Computer Question
Customer reply replied 11 months ago
WOW, that wasn't easy, tried signing-in on my wife's computer, got the same. Tried both passwords.
Customer reply replied 11 months ago
If JustAnswer help is not effective, do I get my money back?
Customer reply replied 11 months ago
or no such luck?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

It is because of too many attempts you need to do it after 2-3 days now because if you try again google will not verify your account. Yes your amount is refundable.

Ask Your Own Computer Question
Customer reply replied 11 months ago
OK, so you want me to wait 2 or 3 days then try again? Today is Saturday, so try again Tuesday?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Yes

Ask Your Own Computer Question
Customer reply replied 11 months ago
Thanks, ***** ***** Guess a refund is appropriate now, but I will probably need you again come Tuesday, can I request Kamil Anwar?
Customer reply replied 11 months ago
Any response Kamil?
Customer reply replied 11 months ago
I asking if Wednesday would be best?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Yes you can message me here.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

okay wednesday

Ask Your Own Computer Question
Customer reply replied 11 months ago
Good you are familiar, can you ensure refund? I'm disability retired, Wednesday is a can-do for me.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 11 months ago

Okay

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have screwed up my gmail somehow. When you asked if I
I have screwed up my gmail somehow. When you asked if I wanted to upgrade, I did but have had nothing but problems for days. I cannot get into my google email unless I change my password ***** get the… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
Returning questioner from yesterday 0ZE 997 14569. Called
returning questioner from yesterday 0ZE 997 14569. Called AMEX to clear the $35 payment. You can resubmit. Core problem is reactivating a gmail account I've used regularly but lost access to a couple … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Completely locked out of google account. Who would i
no. had to replace my cell phone yesterday. also required to change pw due to "suspicious" activity. it was fine and then it wasn't … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I cannot get into my email and I tried to go through account
I cannot get into my email and I tried to go through account recovery. But when I finally get another number it tells me that they cannot verify it's me and it won't work … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I can't retrive my Google account password. Help me? Thanks
Hello My name is ***** ***** I can't retrive my Google account password. Help me? Thanks Julius… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Do I delete my google sign in information from my wife's LG
do I delete my google sign in information from my wife's LG tablet so she can put her own informtaion in? … read more
Cody
Cody
Computer Science
2,451 satisfied customers
1. The two computers in our house have the same IP Address 2.
1. The two computers in our house have the same IP Address 2. How did Google sync our computers without our OK? 3. Can Google initiate "delete" of gmail account without request? Would request for conf… read more
Kamil Anwar
Kamil Anwar
Computer Support Specialist
7,083 satisfied customers
I have had my computer couple of weeks and have been using
I have had my computer for a couple of weeks and have been using google chrome. This morning my gmail account is turned off. I tried what they said to do, but no luck. Pleased help. You will need to a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Google TV system with an Android OS and Google Chrome
I have a Google TV system with an Android OS and Google Chrome Browser. (I'm not very "geeky", so if you need more info' on the computer, I will do my best to find it.) I am having multiple gmail prob… read more
A. Stevens
A. Stevens
66 satisfied customers
I have tried downloading Google Chrome. I thought it was working
I have tried downloading Google Chrome. I thought it was working correctly last night. When I turned the computer on this morning I received a message that incorrect DLL was loaded and then I received… read more
Chris
Chris
233 satisfied customers
In the last couple of days, on my main computer only, not
in the last couple of days, on my main computer only, not the IPad or IPhone, the calendar only shows from July 22 to Sept. 19 and all months are August, no July or Sept. and it won't let me edit or a… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I need to talk to someone to get my gmail going. I have had
I need to talk to someone to get my gmail going. I have had US Cellular problems with a LTC Desire for over a week and Google account problems for a couple of days. I paid .30 to Google to have someon… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
i have had gmail for a long time....suddenly i cannot sign
i have had gmail for a long time....suddenly i cannot sign in... I have no email for 2 days and i have tried everything I can.....My start page is gmail in box but i can't open the in box… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
DID THIS THING ERASE MY QUESTION QUESTION FOR FREDEICK S
DID THIS THING ERASE MY QUESTION?? QUESTION FOR FREDEICK S ACCT #(NNN) NNN-NNNN I FILL OUT FORMS AGAIN TO TRY TO RETRIEVE MY GMAIL ACCT.? IT'S BEEN A WEEK...PLUS A COUPLE DAYS SINCE THEY REFUSED MY PA… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have been unable to use my Gmail account since 7/26/10.
I have been unable to use my Gmail account since 7/26/10. Never have had a problem before that. Opened the account back in 2/2009 . Last date that I could use my Gmail was 7/25/2010. Doesn't let me us… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Google problem - cannot sign in - all help prompts take me
Google problem - cannot sign in - all help prompts take me to web page - web responses direct me to another site - any way to contact google or solve problem - thanx… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi. I am using Firefox and until recently Thunderbird 2.0.
Hi. I am using Firefox and until recently Thunderbird 2.0. I had signed up for google email and everything worked fine until I downloaded TB 3.0. At this point I could receive email on TB but could no… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
I am writing you from my husbands computer and account [email protected]
I am writing you from my husband's computer and [email protected] My gmail [email protected] phone(NNN) NNN-NNNN Here's the problem: for almost 48 hours now I have been unable to access my email.… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x