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I have lost my hard drive, so I bought a new one and am

Customer Question
I have lost my...

I have lost my hard drive, so I bought a new one and am trying to recover the hard drive is not being recognized

Technician's Assistant: What kind of computer do you have?

Asus Q550LF

Technician's Assistant: Have you installed any updates recently?

Windows 10 did an update but that was not the problem the hard disk was corrupted so now I have a recover stick and a new hard drive question the old hard disk was 5400 rpm

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The new one is 7500 rpm will that be a problem?

Submitted: 11 months ago.Category: Computer
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Customer reply replied 11 months ago
this is a laptop not a computer. The disk was corrupted and needed to be replaced.
Answered in 6 hours by:
9/16/2017
Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,586
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 11 months ago

The speed of the hard drive will not be a problem.

First you must install Windows, then you can run the recovery disk.

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