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I cannot start my surface pro, Surface book, Yes, I'm a

Customer Question
I cannot start my...

I cannot start my surface pro

Technician's Assistant: What kind of computer do you have?

Surface book

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm a Microsoft employee and this is a corporate computer My computer

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/16/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,597
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Did you have any problems prior to this?

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Customer reply replied 11 months ago
Occasionally, I've has problems getting the graphics to start up
Customer reply replied 11 months ago
How can you connect?
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Did it just quit while you were using it?

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Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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Customer reply replied 11 months ago
What's going on?
Customer reply replied 11 months ago
It did not start up
Customer reply replied 11 months ago
I shut it down and when I wanted to start it up. It did not start up
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. That might get it to start again.

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Customer reply replied 11 months ago
Are you there?
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Yes. Did you see my last response?

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Customer reply replied 11 months ago
Hello?
Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

I'm here!

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Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Still with me?

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Tech Support Specialist: Dan, Computer Support Specialist replied 11 months ago

Please let me know when you are ready to proceed and I will return as soon as possible to assist you.

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