Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My account has been closed. I had fraud on my credit card…

Customer Question
My account has been...

My account has been closed. I had fraud on my credit card and need to give you the new information so my account will be re-instated.

Technician's Assistant: Have you contacted anyone about your account?

Every phone number I called said it was not a valid number. My account number is(###) ###-#### Are you able to help me?

Technician's Assistant: Have you installed any updates recently?

No I have not.

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
9/16/2017
Tech Support Specialist: Robert M., Consultant replied 11 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,485
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your computer question.

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 11 months ago

what account at what site are you talking about?

we are at justanswer. we are a third party website of professionals that can help you in a wide range of things

i can help you with all sorts of computer related issues. But i dont work for the company that you are having a problem with. I need to know what that company or website is and then i can aid you by telling you exactly how to get them the new credit card number.

Ask Your Own Computer Question
Customer reply replied 11 months ago
Please give me a telephone number for Napstar so I can call them myself and please return my $47.00 (approx) or I will turn you
into my bank as fraud.
Customer reply replied 11 months ago
I don't believe you are a real company as Napstar do not work any better today than it did before I called you.
Tech Support Specialist: Robert M., Consultant replied 11 months ago

We are not Napster

We are experts that can help you solve your problem

Go to this link

https://account.napster.com/myacct/landing.html

Sign in

Click on billing info

Give them a new valid credit card

If it needs you to renew your subscription, do so

Problem solved

And I would appreciate if you gave me an excellent rating as you did not know how to do that yourself

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 11 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,611
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hello, I see the previous expert has left the conversation.

Please let me know if you need any further assistance with this?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,611
20,611 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need help in identifying Pay Pal where I believe I paid a
I need help in identifying Pay Pal where I believe I paid a scam of approximately $430 either yesterday or the day before. It is the only time I have ever used Pay Pal and seek a telephone number of t… read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
1 satisfied customers
I received a phone call from the Amazon Fraud Protection
I received a phone call from the Amazon Fraud Protection Unit, but I was unable to decipher what the agent gave as a phone number. His extension was, I thin, 465129 and his r reference was to a credit… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I forgot my yahoo password I I have had the account for many
I forgot my yahoo password ***** I have had the account for many years. the cell phone number is ***** on the account(###) ###-#### was dropped when my husband died aug 2016. I my email address is***@… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received a phone call this afternoon it said Tulsa OK. he
I received a phone call this afternoon it said Tulsa OK. he said it was the bbb wanting to return money to a my account on a business scam that was closed up on a scam. He wanted a lot of information … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
My email at Hotmail has been hacked. I can't get to it and I
my email at Hotmail has been hacked . I can't get to it and I want to delete the address from the system so that no more damage can be done. can you help me get to Microsoft or Hotmail directly? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have been trying to get through to you for several days as
I have been trying to get through to you for several days as I am always a club member and pay yearly but I have a new credit card which of course you didn't have the number and every day I was gettin… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I need to give you my new number of my charge card to
I need to give you my new number of my charge card to continue my subscription but it doesn't seem to be working. What should I do or can I give you the number?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have tried several times to order this product, both with
I have tried several times to order this product, both with my master card and my visa card. I get a message transaction has been declined by our system due to unfavorable response from our fraud prot… read more
Asriel
Asriel
Windows Systems Administrator
29 satisfied customers
Skype is charging me for an account I don't have with them
Skype is charging me for an account I don't have with them and have never had with them. My bank believes my credit card has been hacked and have cancelled it and given me a replacement. But I want re… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have repeatedly entered a Visa then a MC. I have repeatedly
I have repeatedly entered a Visa then a MC. I have repeatedly checked all entries. Every rejection says that my credit card is denied.… read more
Robert M.
Robert M.
Consultant
9,485 satisfied customers
Was trying to put my new credit card number into my Mcafee
Was trying to put my new credit card number into my Mcafee account before automatic renewal time next month. Needed new password XXXXX I got through your service - 4n2iaad - went to put it in but was … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Someone called me and said that she was from Microsoft and
Someone called me and said that she was from Microsoft and that my computer had a corrupted motherboard. I do frequently have error messages. She said that she could fix it and i must give her my cred… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
I received a message last month that the credit card that Yahoo
I received a message last month that the credit card that Yahoo has been using is expired. How do I change my credit card information in order to pay my Yahoo account? I have been trying for ONE MONTH… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
i need yo reset my password. First I need to be shown another
i need yo reset my password. First I need to be shown another security question from my profile....I keep being asked the name of my first pet which I donot have an answer and would not be in the arra… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Hello again Cris. My previous order number with you is(NNN) NNN-NNNN487.
Hello again Cris. My previous order number with you is(NNN) NNN-NNNN487. I did what you said and used the Windows Live Account Recovery Form "twice". Each time I received new links to reset my account… read more
Cris
Cris
62 satisfied customers
I have received an email from aol wanting all my info again.
I have received an email from aol wanting all my info again. Email said that my credit card would not accept my last bill. We have had so many friends whose computers have been compromised that I am l… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
My kindle does not work. I am unable to cancel my subscription
My kindle does not work. I am unable to cancel my subscription (whatever you call it) and my WSJ and USA Today newspaper. How do I cancel all. All three take my money every month.. Help with thanks… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have had to buy a new account because I could not get skype
I have had to buy a new account because I could not get skype to allow me to change my crredit card number. I had paid $30 taken from my account with Skype for the extension of my subscription and it … read more
Modern Methods
Modern Methods
Veterans Service Writer
Associate Degree
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x