Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My son is trying to utilize his x box 1 however my account…

Customer Question
My son is trying...

My son is trying to utilize his x box 1 however my account info changed credit card number and it seems to be locked I had the services previously now we get contact account mircrosoft info/services can we correct the probolem

Technician's Assistant: Have you contacted anyone about your account?

No tried to call the number however they insist I have the wrong number

Technician's Assistant: Have you installed any updates recently?

My son is checking now

Submitted: 11 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 19 minutes by:
9/15/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 11 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 11 months ago

It sounds like you are trying to change the credit card information to the different xbox. To help me better assist you, Please tell me whether your credit card is locked or is it your xbox?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I got a request from pay pal for information on my account.
I got a request from pay pal for information on my account. They said it was temporarily locked. I'm afraid it was a scam. I gave them drivers license, credit card. Can you help me. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have received a call from a tech support from apple saying
I have received a call from a tech support from apple saying my iCloud account has been compromised! I have to go to a Walmart and purchase 3 iTunes cards to assure it doesn't happen again … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am locked out of my mail,because I forgot my password. I
I am locked out of my mail,because I forgot my password. I have very important things saved for an up coming court date. I have tried resetting it ....finally told me to just get a new email. I need t… read more
Moses C
Moses C
Bsc
813 satisfied customers
I lost my phone - I do not lock it- yikes! Used the find my
I lost my phone - I do not lock it- yikes ! Used the find my phone feature, followed instructions & screen now says "phone will go into lost mode when connected to internet "- does that sound right ? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I am trying to recover my microsoft account. It was locked
I am trying to recover my microsoft account. It was locked because I did something wrong in trying to give my son in law permission to use my Office 365 account. The e-mail address for my microsoft ac… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
A few moments ago I received a message from someone
A few moments ago I received a message from someone representing himself as with Microsoft in Fresno, CA, advising me my computer is affected by a virus. Something about this seems phony to me and I'm… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
There is nothing wrong with my computer. However, I have had
Hello. There is nothing wrong with my computer. However, I have had a website Mid Life Crisis for years which I have been paying for each month. What we have realized now is that the website is no lon… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am kevinmcc62 and I have been with you 22 years. Now you
I am kevinmcc62 and I have been with you for over 22 years. Now you had problems with my last card payment and the answer is simple.There was fraud on my previous card and I had to change it. Previous… read more
Expert
Expert
I am locked out of my primary google business account and need
I am locked out of my primary google business account and need to update my credit card info. I keep getting routed back to the temp account Help! CM… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My phone works for everyone except my sister... --XXXX It
hi.. my phone works for everyone except my sister... XXX-XXX-XXXX It dials up to 3 lines in the box and gives up.. HOWEVER> my sister gets right to me on my phone. about a few weeks ago, I called a… read more
Danielle-Moderator
Danielle-Moderator
5 satisfied customers
I have had McAfee on my Dell computer since I purchased it.
I have had McAfee on my Dell computer since I purchased it. My service is currently active. Yesterday a window popped up on my screen saying my computer was under attack and needed to scan. It had the… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
i have been locked out of my hotmail email by using the wrong
i have been locked out of my hotmail email by using the wrong pass word too many times. I also tried to reset and that is locked out as well… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
HELP!! Last night my user name and password stopped working!
HELP!! Last night my user name and password XXXXX working! I have had the same user name and password XXXXX about 1990 and no longer remember the telephone number and credit card originally associated… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I need to change my password for my AOL mail account. I cannot
I need to change my password XXXXX my AOL mail account. I cannot change it because the process won't take the answer to my security question. Also, I cannot change the password XXXXX using billing inf… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
This is the second time I am sending this to you because I
This is the second time I am sending this to you because I do not know if you received the first one. I opened an account today to purchase the dvd Victory. Three different credit cards were defaulted… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I have been disconnected from magic jack, however I renewed
I have been disconnected from magic jack, however I renewed my license about a month or so by credit card. Was payment Recieved, and if not, how can I renew and get reconnected with the same info as b… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had skype on my previous computer - my son loaded skype on
I had skype on my previous computer - my son loaded skype on this mac pro computer - now he is not around and I downloaded skype got an account but each time I try to call a number it says I have to p… read more
Andy M
Andy M
Bachelor\u0027s Degree
46 satisfied customers
I have been trying to cancel the System meahanic for over a
I have been trying to cancel the System meahanic for over a year.When I canceled my aol computer account May 9 2008 I began to get a bill on my visa account of $4.99 for System mechanic.I do not want … read more
Chris the Problemsolver
Chris the Problemsolver
Technical Sales
Vocational, Technical or Trade Scho
88 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x