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I can't receive or send email. The Mail icon does not

Customer Question
I can't receive or...

I can't receive or send email. The Mail icon does not activate when I try to activate it.

Technician's Assistant: Just to clarify, what email service provider are you using?

Yahoo.com

Technician's Assistant: Have you installed any updates recently?

Not that I a aware of.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

O

Submitted: 11 months ago.Category: Computer
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Answered in 1 minute by:
9/15/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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