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Have just received error message 268D3 that my computer is…

Customer Question
Have just received error...

Have just received error message 268D3 that my computer is infected with virus. Did you send this message?

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Just got it, first time

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/15/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,697
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What browser are you using when you got that message and did you hit X to get out of it or go to task manager? firefox/chrome/safari/internet explorer/edge?

Dark blue e is for edge on the taskbar. Light blue e is internet explorer on 10.

Firefox is a blue globe with an orange fox on it and Chrome is a red/green/yellow/blue circle.

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