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My computer needs a tune up. I was told by an indian or

Customer Question
My computer needs a...

My computer needs a tune up. I was told by an indian or packastani that their computer had reported a huge amount of traffic. He said my computer was being taken over by a group from Nigeria. I refused to pay them the 299.00 they were asking and my computer went black. They said I has to pay them the 299.00 plus an addional 199.00 for insurance. They said they would not lifr the computer screen untill i ageed to theit demands. I paid them the 499.99 and they said the pass code was 123 and it come back on. I need help

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

It is an HP running windows 7. It is about 5 years old. the screen issue has been about a month.

Technician's Assistant: Have you installed any updates recently?

I don't think so.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I want to be sure that these guys can't get to me.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/15/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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