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Forgot my password, username a few hours ago, no, nothing…

Customer Question
Forgot my password Technician's...

Forgot my password

Technician's Assistant: When did you last reset your username and password?

Username a few hours ago

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing

Submitted: 11 months ago.Category: Computer
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Answered in 5 minutes by:
9/15/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
today
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Can you tell me what account this is for?

Thanks

Kris

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Customer reply replied 11 months ago
yahoo
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Have you tried the account recovery wizard?

Thanks

kris

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Customer reply replied 11 months ago
had geek help at home
Customer reply replied 11 months ago
best buy geek
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Did this involve going through the account recovery wizard?

Thanks

kris

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Customer reply replied 11 months ago
not sure, he felt it was a virus
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Would it be OK to connect and resolve this for you?

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Customer reply replied 11 months ago
what would it cost me?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

Yes it's extra. It's optional.

We can continue were If you want and you have only been charged $52.

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Customer reply replied 11 months ago
you mean i have been charged $52 for this short chat?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### Once you are happy with the costs, let me know and we can continue and get this resolved.

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