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It crashed. I have a blank screen. I tried the f keys.

Customer Question
It crashed. I...

It crashed. I have a blank screen. I tried the f keys. Nothing

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

S/n r90hz6wn, flex 3 laptop

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is out of warranty. purchase date 2/2016

Submitted: 11 months ago.Category: Computer
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Answered in 2 minutes by:
9/15/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

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Customer reply replied 11 months ago
windows 10
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Unplug the computer from the wall and take out the battery if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Reboot this way and tell me what comes up on the screen.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Unplug the computer from the wall and take out the battery if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Reboot this way and tell me what comes up on the screen.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 11 months ago

Can you tell me the results of the reset?

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