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I have saved over an adobe file :( and want to restore the…

Customer Question
Hi, I have saved...

Hi, I have saved over an adobe file :( and want to restore the previous version....working on windows 7 or 8 but don't have file recovery turned on (just realized!)

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Dell Latitude E5450

Technician's Assistant: What's the model of your Dell?

Windows...how do I find this out? Dell model...where would i look?

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I am a teacher and it is my school provided laptop...purchased at the beginning of 2016, touch screen

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have just been googling what to do...I tried to turn on automatic backups just now after loosing the file...

Submitted: 8 months ago.Category: Computer
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Answered in 7 minutes by:
9/15/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It has only happening once, just now & I have turned my computer off so Hard drive does get overwritten
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Was this file saved on your C drive (system drive)

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Customer reply replied 8 months ago
It was saved on the desktop
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can you right click on it please and go to properties

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Customer reply replied 8 months ago
i can
Customer reply replied 8 months ago
It doesn't give the option to restore files though....
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Can I connect and have a look please?

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