Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I trying to install my new magic device and would not detect…

Customer Question
HI I trying to...

HI I trying to install my new magic jack device and would not detect device when magic jack is installed to the usb port of my laptop

Technician's Assistant: What's the make and model of your computer? And how long have you been using magicJack?

Acer chromebook15

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

What do you mean by update

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/14/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 8 months ago
i've been trying to install for 2 hours
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

Ask Your Own Computer Question
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I disconnected magic to move my laptop. when I returned
I disconnected magic jack to move my laptop. when I returned laptop can't get magic jack to work again. keeps saying to plug device into u s b port. it is plugged in and light is lit up. but it will n… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I bought a new magic and trying to activate. It won't
I bought a new magic jack and trying to activate. It won't activate even though I've plugged it into a USB port on my computer. What gives? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do iput in magic code.i think i have already regsterd my
how do iput in magic jack code.i think i have already regsterd my account … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Am having trouble registering a second Magic, HP, Will like
I bought other Magics and am trying to register one .… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I installed magicJack yesterday and was able to call my daughter
I installed magicJack yesterday and was able to call my daughter in Colorado. Second attempt..no dial tone. Thought it was the phone so bought a new one for MJ calls only. The phone works on other wal… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Using Windows 7 Hooked up Magic Jack Plus as per instructions. Nothing happens - No Aut
Using Windows 7 Hooked up Magic Jack Plus as per instructions. Nothing happens - No Autoplay pane comes up so I can't start magicjack and can't register it. I want to activate and use --What do I need… read more
Jeremy
Jeremy
1,344 satisfied customers
I spoke with Dean Michaels last time I called and he told me
I spoke with Dean Michaels last time I called and he told me to by a router because I could not hook up the magicjack do to the fack that I have only one ethernet port on my modem and one ethernet por… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
my magicjack service is not starting up automatically when
my magicjack service is not starting up automatically when I logon. when icon is highlighted , msg shows :modified 12/10/2011... why? & how to get it active...pls guide me.… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I have just receaved my new magic jack plus; I was not satisfied
I have just receaved my new magic jack plus; I was not satisfied with the previous Magic jack that worded only on my computre so I had deleted it. The computer says it cannot complete the MAGIC JACK P… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I just got a new computer and all info passed on to it. Well,
I just got a new computer and all info passed on to it. Well, most all as I cannot bring up majicjack? enabled? Need help please.… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
my magic jack phone worked at first, XXX-XXX-XXXX, but now
my magic jack phone worked at first, XXX-XXX-XXXX, but now you can't make calls or receive calls. Instead it won't let the majic jack symble pop up and it says magic jack is not supported on your vers… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Ive been tyring to install magicjack for the past hour with
I've been tyring to install magicjack for the past hour with no results. I've also installed the device into another USB port as directed, also without results. When I initially plugged in the device,… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My magic jack has been configured in the US. I am now out of
My magic jack has been configured in the US. I am now out of the US, but it is not loading into my desktop here. What do I do?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Since installing MJ, I cant use my USB hubs. At first this
Since installing MJ, I can't use my USB hubs. At first this was just when MJ was plugged in, but now my computer crashes after a couple of minutes, whether the MJ is in or not, whenever I try to plug … read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I am trying to install the magicJack to my phone and nothing
I am trying to install the magicJack to my phone and nothing is working....How do I resolve the problem… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
mY COMPUTER DOES NO RECOGIZE MY MAGICJACK. WHY DOES IT SAY
mY COMPUTER DOES NO RECOGIZE MY MAGICJACK. WHY DOES IT SAY I MUST INSTALL MAGICJACK WHEN I HAVE IT ALREADY IN usb PORT?… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
Ive tried several time to install my magic jack using different
I've tried several time to install my magic jack using different usb ports but i keep getting error 3 and error 9. What i'm I doing wrong?… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I tried to install magic jack into my acer netbook, but I didnt
I tried to install magic jack into my acer netbook, but I didn't get a confirmation e-mail and I don't seem to be able to use the device. I put in the device and conected it to the telephone at about … read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x